[Resolved] Tata Docomo — Complaint against postpaid bill fraud | |||
Dear Sir/Mam I Am Anil. My Contact no-[protected] I Had taken a postpaid connection from TATA DOCOMO No([protected]). I used it from last one year. I had taken 399(talk time plan)+999(10 GB 3g Plan) .So my Credit Limit Is Only 1200 Thousand Rupees. From last 8 to 1 months i paid 4000 to 5000 bill regularily. They said me that i used over data usage as per my plan. Its ok i paid, but this month they said i will be paid bill of 12406 Rs. They said i used internet in roaming and blaw blaw. How can i pay this too much bill. This is fraud with me from last 8 months and this time is too much 12406 Rs. They deactivate my outgoing., I ask Them If My Credit Limit For this Number is Only 999 Rs(Data plan). Then Why They Allowed Me to use more then 10 gb Usage, Why No Intimation No Call That i Had Crossed My Credit Limit.They Don't Have Any Answer For this and i am Keep on Getting calls to Pay This Payment of 12406.Please Help. I am student. I cant pay this. I was paid 5000 ok thats fine but this time too much...its really disgusting. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
5 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Sir/Mam,
It has already 4 days of my complaint.. no solution and any email or call from tata docomo.please take further action asap. My services of mobile is deactivated from last 15 days.
Thanks
It has already 4 days of my complaint.. no solution and any email or call from tata docomo.please take further action asap. My services of mobile is deactivated from last 15 days.
Thanks
Dear Customer,
We tried to speak to you personally on your number regarding billing. However, the same was not possible as the call was switched off. At the outset we sincerely apologize for the inconvenience caused to you.
We would like to inform you that we have verified our records and found that there is no wrong billing and you have been charged correctly as per your usage in roaming.
Further, we would also like to inform you that the credit limit is just an intimation regarding your usage and same will not be applicable while using the data continuous. However, we would also like to inform you that there is an outstanding amount of Rs. 11031.76/- in your account and request you to clear the same on priority to avail the services.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We tried to speak to you personally on your number regarding billing. However, the same was not possible as the call was switched off. At the outset we sincerely apologize for the inconvenience caused to you.
We would like to inform you that we have verified our records and found that there is no wrong billing and you have been charged correctly as per your usage in roaming.
Further, we would also like to inform you that the credit limit is just an intimation regarding your usage and same will not be applicable while using the data continuous. However, we would also like to inform you that there is an outstanding amount of Rs. 11031.76/- in your account and request you to clear the same on priority to avail the services.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
Sorry Sir/Mam,
I didnt get any call or sms from your side...and my phone was not switch off.. i dnt pay one rupee. its a fraud .
I didnt get any call or sms from your side...and my phone was not switch off.. i dnt pay one rupee. its a fraud .
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My name Chalapathi-ps having number [protected], I was using internet day on 5 th Jan15 I got an msg from HUWWAP 41.5 RS IS BEEN DEDUCTED I called 198 they said call on 121 ...I tried 121 many times but could not reach to customer service agent & all d time, I don't want such service to be activated without even notifying me before deduction from main bal...kindly look into it & I want my money back .
Regards,
Chalapathi-ps