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Tata DoCoMo

[Resolved]  Tata Docomo — Convert postpaid corporate sim to prepaid

Address:Hyderabad, Andhra Pradesh

You'll play very nicely with the customers. Not sure whether the people working in tata doesn't know the process or they are lazy. I got wrexed up with these people. I forgot everything and am happy now. But, i got a mail from photon team saying that your issue was resolved. Problem: I thought to convert my postpaid sim to prepaid. This is a corporate sim. As per customer care guy, i have de-activated it. And need to reach nearest store. And activate it. Simple proces while telling. As per the process, i have de-activated it & when i reach nearest store, they are telling to check with customer care people. And when i am calling customer care, they are telling to check with nearest store. STUPID TATA PHOTON. I HATE THIS. I HAVE A DIRECT QUESTION - DOES ANYONE WORKING IN TATA PHOTON COMPANY KNOW HOW TO CONVERT POSTPAID CORPORATE SIM TO PREPAID ?
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Mr. Santhosh,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Hi,

Please provide your email id. Will send my mail id & number.
Reply
Dear Mr. Santhosh,

Kindly mail us at [protected]@tatadocomomarketing.com for further assistance.


Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
[protected]
Reply
Dear Mr.Santhosh

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Have u ensured that it was resolved ?
My number is [protected]...

I didn't get any resolution till now.
Reply
Dear Mr.Santhosh,

We regret for the inconvenience caused to you.We have forwarded your complain to concerned team. Please bear with us in the interim.

Thanks and regards,
Customer Care-Tata Docomo.
Reply
Dear Mr.Santhosh,

As per the discussion over call regarding the activation of your disconnected postpaid Tata Photon connection number in to prepaid. We would like to inform you that your complaint has been forwarded to our concerned team and you shall receive call shortly

For any assistance mail us at [protected]@tatatel.co.in in this regards.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply

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