[Resolved] Tata Docomo — data roaming charges | |||
I am a TATA Docomo subscriber using mobile number [protected]. Just 4-5 months back I ported my number from Airtel to TATA Docomo. I am using 350 Rs per month plan and at the time when I was offered this plan I was told that in this plan you will get 1GB on 3G and on wards 2G data connectivity. And specifically I asked about roaming then I was informed that on roaming I will be charged for calls only but not for data connectivity. Last month I went out of station and used my number on roaming and for that I have been charged 620 Rs for data connectivity which is not as per the plan which I was described earlier. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the discussion over call regarding the billing of your Tata docomo number, we would like to inform you that as per our records it was found that there is no wrong billing and you have been charged correctly as per your data usage in roaming.
Further, we would also like to inform you that the amount of Rs. 280/- has been adjusted in your account as a goodwill and currently there is no outstanding amount in your account.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion over call regarding the billing of your Tata docomo number, we would like to inform you that as per our records it was found that there is no wrong billing and you have been charged correctly as per your data usage in roaming.
Further, we would also like to inform you that the amount of Rs. 280/- has been adjusted in your account as a goodwill and currently there is no outstanding amount in your account.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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Customer Care
Tata DOCOMO.