[Resolved]  Tata Docomo — Data usage charges despite charging for data pack of rs.149

Address:

Mumbai City, Maharashtra, 500003

This is regarding the billed amount charged for the month of sep'16. I actually had rs.149 data pack activated for my account. I have called the customer care to deactivate it which was deactivated from 15th sep'16. The customer care executive deactivated. I wanted to confirm with the customer executive that the pack should be pro-rata basis and i would not be paying for the entire month. Executive denied and told me that it will be charged for the entire month. And if i want the pack to be activated again, i will be charged 149 again. I told him, i dont want the pack to be deactivated if i have to pay the whole month rental. Its the responsibility of the customer care executive to inform the customer of the necessary terms and conditions before activating and deactivating. Bill has been generated and i was initially told that rs.1192 would be waived off but its been pending since oct'16 now. When enquired again, i am receiving a reply that bill amount cannot be waived off. To continue, i would like this to be resolved and the amount needs to waived off.
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