Tata Docomo — deactivation of device process and customer support

Address:

Angul, Odisha, 759122

I am tata photon postpaid customer for the last 7 years. They had suddenly stopped providing service in odisha recently, current location of device usage. I had to raise two complains (Sr[protected] dated[protected] and sr[protected] dated 19/02/2018) to get to know about the issue because the customer service system is so designed that they automatically close the call requests without taking a consent from the customer. It is understandable because the customer support is really bad.
After my first complaint on 09/02/2018, i continuously kept a track of my first complain through emails and chat and i was assured that the issue will be resolved by 17/02/2018. Then i again tried to reach them via mail and they said the call was closed and i need to put in another call in the system which i did on 19/02/2018.

After lot of efforts finally they told that they have stopped providing network support in odisha. Immediately, i raised a call (Sr[protected]~m3296112) for deactivating my device. I haven't used a single mb from my data pack since january and i pay a monthly rental of rs 1180. My billing cycle ends on 23rd of a month and they want me to pay a month as well as 7 days more for the next billing cycle.

I have been continuously raising this issue with them. I would like you to please look into this issue and not charge me for extra service which has never been provided. I have had enough of issues earlier too.