Tata Docomo — double billing for one connection

Address:

Bangalore, Karnataka

ref:tata docomo photon+[protected] maj.karunakar sorake had got the same upgraded from 2g to 3g. but he kept receiving two separate bills for same connection. he has cleared bills as per 3g connection, bur is receiving legal threats towards clearance of 2g bills which he does not use due to up gradation to 3g. what is your billing procedure when customer is upgraded from 2g to 3g? do you not inform the billing departments/customer support/legal departments regarding up gradation ? your department is causing mental harassment to your customer by calling up daily at noon hours. since he is a stroke patient, this harassment is causing unnecessary tensions.Should anything untoward happens to his health due to this harassment, you will be held solely responsible and will have to compensate for the same. please instruct all your staff of customer service/billing department/follow up staff/legal dept. etc etc accordingly.