[Resolved] Tata Docomo — Fake Offers and Irritating Customer Care. | |||
I have ported my no. [protected] from Aircel to Tata Docomo. I had a SMS from Tata Docomo, recharge with Rs. 10/- and more, and get Full talktime with Lifetime validity. I had recharge my no. with Rs. 30/- two times but i did not got a benefit of offer. Tata Docomo also deduct my balance of Rs. 15/- without reason. I tried to complaint at customer care but its so lengthy and irritating process hence i was so frustrated. Also the service of Tata Docomo is so poor and irritating. They did not care about customer. If they dont want to give the benefit of offers then why they send offers. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that one recharge of Rs. 30 has been updated in our records with full benefits. Further we would like to inform you that the other recharge has been failed, kindly note that the amount will be credit back to your bank account after 7 working days.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, we would like to inform you that one recharge of Rs. 30 has been updated in our records with full benefits. Further we would like to inform you that the other recharge has been failed, kindly note that the amount will be credit back to your bank account after 7 working days.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Customer Care
Tata DOCOMO.