[Resolved] Tata Docomo — Fraud & Mis-commitment (Tata Photon+ Data Card) | |||
Hi, My name is Vipin Kumar, I am using Tata photon Post paid Data Card number [protected] since 4 Years . My service location is Delhi/NCR . From last two months I am facing a huge service disruption problem like once I am logging into the system I have to wait for hours and hours but the site is not accessable, regarding which I have also lodged 2-3 complaints in between but sorry to say someone has attended the call and telephonically informed me that they have certain issues in my area and my problem cannot be resolved .The surprising fact was that in the meantime he closed the complaint and informed that your problem is resolved. Then on 25th of June i talk with customer care, one girl agent attend my call advise my that there due to too much interruption we will provide you waiver of 60% but I would further like to inform you that I have got a bill massage from Tata Photon amounting to Rs 980.00 for 2 months without any waiver . inspite of the fact that no service was provided by the tata Photon. Why will I pay the bill if no servicve is provided rather behaviour of the agent was rude. and on 5-Jul i got a call from Tata photon and some agent started threatening me and scold me that i will disconnect your service inspite of listen my problems.however now its working smoothly but i want 60% waiver in my previous bill as ethically it is not due on me. i am ready to pay balance amount. If you cant help me on this then i will have no other then knock the consumer court. I would hope for your positive response. Rgds..Vipin ([protected]) Was this information helpful? | |||
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3 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the connectivity and billing of your Tata Photon connection number, we are unable to contact you, since your call was not reachable.
Further, we would like to inform you that as per our records it was found that your concerns has been resolved and the amount of Rs. 983.16/- has been adjusted to your account.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number to understand your concerns regarding the connectivity and billing of your Tata Photon connection number, we are unable to contact you, since your call was not reachable.
Further, we would like to inform you that as per our records it was found that your concerns has been resolved and the amount of Rs. 983.16/- has been adjusted to your account.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.