[Resolved]  Tata Docomo — Frequent network and wifi disconnection

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I'm Sivakumar from chennai, using Tata Photon Max Wifi (Photon number: [protected]) post paid. From the day one of activation, i'm facing frequent network and wifi disconnection and speed is very very slow (promised to give 6.2 Mbps but what i got is only 0.27 Mbps). I have raised a complaint for this issue on 2-Jul-2014 and the complaint number is[protected]. I have contacted the customer care through lots of phone calls, lots of emails (to [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com) and even through chat but till now no resolution was given to me. In my experience with docomo, i came to know that they will simply close the complaint without any resolution and if we call and ask the customer care they will create a new complaint number. To my knowledge, following are the complaint numbers[protected]closed without resolution),[protected]closed without resolution),[protected]closed without resolution),[protected]closed without resolution),[protected]newly created now) created and closed so far for the same issue. After contacting these many times, they have started saying that there is a network issue in your area which cannot be solved right now. If you want you can change your plan to a minimum pre-paid and keep the device alive for 2 or 3 months until the issue is resolved. I don't understand how they are giving such an irresponsible reply. why did they sell the device to me even after knowing that there is a strong network issue in my area? why should i lose and waste my money for such a worst service? If i ask for refund of my money spent for the device and bills paid so far, they are simply telling that, there is no option for refund. Now i'm planning to take legal actions against them by filling a case in consumer court. My sincere advice to all consumers is, please don't waste your time and money by choosing this forgery company. Regards, Sivakumar