[Resolved] Tata Docomo — InterNet is not getting and even though its gets connected speed is not up to standard | |||
This is Manohar user of TATA docomo photon data card. I have rasised a complaint #[protected] on 31st of dec 2014. Customer care people said that issue will resolve on 1st jan and my service engineer will call you. But non of the person called up, I made a call to customer care technical team member said person will visit to my place resolve the issue, no body visited. I keep on following with TATA docomo. They keep on saying that tomorrow issue will resolve. Please look into the issue. Thanks, Manohar Photon - [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Customer care service is pathetic.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
This is with reference to your complaint regarding connectivity concern for your Tata Photon number [protected]. At the outset, we sincerely regret the inconvenience caused to you
As per the telephonic conversation over the call on [protected], we would like to inform you that the complaint with Reference Number[protected] Dated: 01-JAN-2015 is being addressed and will be completed within 15-JAN-2015 11:45.
Further, we have forwarded your complaint regarding engineer visit to the respective team and shall revert you shortly.
Thanks and Regards,
Customer Care
Tata Docomo.
This is with reference to your complaint regarding connectivity concern for your Tata Photon number [protected]. At the outset, we sincerely regret the inconvenience caused to you
As per the telephonic conversation over the call on [protected], we would like to inform you that the complaint with Reference Number[protected] Dated: 01-JAN-2015 is being addressed and will be completed within 15-JAN-2015 11:45.
Further, we have forwarded your complaint regarding engineer visit to the respective team and shall revert you shortly.
Thanks and Regards,
Customer Care
Tata Docomo.
I am having a bad experience with TATA PHOTON these recent months after having been an old and loyal customer for 9 years!!!
Had initially complained about slow speed / connectivity issues since April 2014!! But there has been absolutely no improvement in services. Rather the exact opposite! I am simply getting mails saying your complaint has been resolved but to no avail! Customer care is not being helpful. I have hardly used Photon for past 2-3 months but I still paid a months bill. But I had told customer care in advance I wanted to close account.
Now they have the gall to refuse to waive off my last months bill when I said that I wanted to close my account. Its appalling since I am an extremely old customer of Photon! And if this is how they treat me then I am sure to personally tell everybody I know that TATA stinks! I had got involved because of the trustworthy brand but it very disappointing and frustrating that TATA is not meeting even basic expectations.
In heartfelt sympathy,
Sherin (from Delhi)
(and preparation to officially lodge consumer court complaint. Your suggestion and tips would be welcome)
Had initially complained about slow speed / connectivity issues since April 2014!! But there has been absolutely no improvement in services. Rather the exact opposite! I am simply getting mails saying your complaint has been resolved but to no avail! Customer care is not being helpful. I have hardly used Photon for past 2-3 months but I still paid a months bill. But I had told customer care in advance I wanted to close account.
Now they have the gall to refuse to waive off my last months bill when I said that I wanted to close my account. Its appalling since I am an extremely old customer of Photon! And if this is how they treat me then I am sure to personally tell everybody I know that TATA stinks! I had got involved because of the trustworthy brand but it very disappointing and frustrating that TATA is not meeting even basic expectations.
In heartfelt sympathy,
Sherin (from Delhi)
(and preparation to officially lodge consumer court complaint. Your suggestion and tips would be welcome)
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Whenever call to customer care and ask to contact to Manager they simply says that we can not do that. Even floor supervisor are not able to resolve the issue.
I am not able to understand what kind of service they are providing. As wasted my time in checking the status of issue and explaining again & again. There is no SLA define for requests.
End of the day I am the one who suffers and frustration.