Tata Docomo — LIMITED CONNECTIVITY

Address:

New Delhi, Delhi

My photon no. is [protected]. Since April 26, I am getting bad connection on my photon device. Before that the maximum speed I used to get was pretty good, sometimes downloading speed may even reach 300 Kbps and connection speed on speedtest.net may reach upto 2.5 Mbps. But since april 26, everytime I have full connectivity, the best download speed i get is 60 Kbps and it feels like there is some kind of limiter put on my number that is prohibiting the speed to get better than that. I say that because I used someone else's device at the same place and on the same laptop to check and I received download speed of 150-160 Kbps. And every time I call on the customer care number I get the same answer that there are too many connections in your area and that our technical team is trying to solve the problem. But nothing has improved, not in the last two months. Ask them how much time is it going to take the technical team to resolve the issue and they say that they do not have that information. I want the problem resolved fast.