[Resolved]  Tata Docomo — Loss of Data Allowance due to frequent disconnections in Tata Photon internet connection

Address:

Ahmedabad, Gujarat

I have been a regular user of Tata Photon and have used it for over a year now. Recently since almost last 1 month, I have noticed frequent disconnections on my Tata Photon internet connection and the error shows up that says, "The connection to the PPP Server could not be established, please try reconnecting. If you are still unable to connect, verify your settings and contact your administrator"

I told Tata Photon customer care few times about this and they say that the "SERVERS" are being updated. I don't understand for how long will the SERVERS KEEP UPDATING? Its been almost a month now.

Anyhow, because my data usage mainly involved watching video lectures / blogging / uploading not too large files and syncing data with dropbox, etc. I never bothered raising a formal complaint.

But since yesterday I have been trying to download some large file which is almost 5 GB in size. Its ridiculously frustrating and painful when you have used almost 1 GB out of your data allowance to download the file and then all of a sudden internet disconnects and you are unable to continue the download where it left off and so you have to download it from the scratch once again.

This has happened with me twice already since yesterday and whenever I call Tata photon customer care people, they just stay that the system is being updated, please call us later on.

Seriously absolutely ridiculous customer service people and awful experience. They just don't care for the money I pay to them and the services that they owe to me. Being such a loyal customer to them, they have punished me for my own loyalty.

I am pretty sure its time to switch to some other provider.