[Resolved]  Tata Docomo — mobile number permanently disconnected without any prior notification

This is regarding my tata docomo pre-paid mobile number +91 [protected] being permanently disconnected without any prior notification to me. I am using this number for last 10 years and cannot lose it.

I am staying abroad for sometime and using my tata docomo sim card actively for my banking transactions and paying for my online services for about an one year. Also i had some credit balance in it. I keep receiving other otp and sms from friends on it daily, but i did not get any intimation from tata docomo and i lost the signal suddenly on 19th jan 2018.
When i contacted the customer care via email, they given me below reply.

"we regret to inform you that, upon checking with our records we have found that the number [protected] has been permanently disconnected on 21-jan-2018 at 04:16am due to non usage greater than 90 days. As it has been permanently disconnected, you cannot get the same number. Kindly make a note of the same.
Further like to inform you that number will be recycled at any point of time before 15 days from the date of disconnection and same can be activate in postpaid / prepaid by visiting any nearest tata docomo brand store by submitting necessary document (Address and proof of identity) and charges for new connection".

It is wrong from their side to disconnect without informing me via email or sms. I am requesting them to allow me some time to recharge my phone and start using it.

Please understand that i have all my bank accounts, important contacts and several financially relevant applications linked to this phone number and i make transactions several times a week and hence it is impossible for me to change my number everywhere at such short notice. Please advice me to get this connection immediately.

Looking for your earliest response.

Regards,
Shanmuga sundaram
[protected]
[protected]@gmail.com