Tata Docomo — Money not returned by tata photon

Address:	Mumbai City, Maharashtra, 400050
Website:	www.tataphoton.com

Hi, This is to inform that Tata photon has been a disgusting company and has been given a disgusting service and is not ready to return the money back for photon prepaid device as this device had been ordered on 9th July 2015 and as I was not satisfied with the service and the amount of data given which was very highly charged and which was exhausted within a week on daily basis of one hour usage. I returned the device back to the Tata Photon Gallery @hill road Bandra west Mumbai -400050. One of the agent informed I would receive a cheque for the device within 60days, Its passed by 60days no reply and no response. Photon device Details are below: Invoice No:EC2015-16/[protected] MSIDM: [protected] Serial No. : C[protected] Above and all, the back office complain department is disgusting either don't understand what the customer is speaking or does not read the email carefully which was send on the email address: [protected]@tatadocomo.com as per email address these guys don't listen. First the agent Mr. Prakash Verman called and the supervisor Mr.Shyam Sundaram Shah were of no help they where asking same question several time even after the information is mentioned in the email they both seems to not be well versed with the process. Above and all claim that does not hold access to the website of the company to locate the gallery . as per telecom rules all employer should have access atleast to the company website. There is an other female who calls in on 3rd November asking the same question all over gain and later informing me to contact the store. And if they cant help please take off your email address and shut the company. Tata Photon just want to grab the customer money and not return them back. Very Very bad experience no help not useful at all.