[Resolved] Tata Docomo — need to change my plan

Utpala Mukherji

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh, 500047

Hi,

I am being charged rs. 620 every month.
My tata photon mobile number is [protected].
Looking for a much more cheaper plan

The increased amount was not informed to me.
Only after the bill was sent, i knoew about it.
Kindly look into this issue.

Looking for a new data plan which is much cheaper as i feel it is waste of paying rs. 620 as at times the connection gets very slow forcing me to log off from the net.

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Dec 12, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 10, 2017

Tata DoCoMo Customer Care's response We would like to inform you that upon verifying our records we found that your current bill plan is [protected]@525Unl_Mon_Rent which was effective from 14-SEP-2013. Further, we request you to find the plan details mentioned below and write to [protected]@tatadocomo.com or contact customer care at[protected] with exact plan name for activation.
1. [protected]@349CAP Plan
2. [protected]@399CAP Plan
3. [protected]@449CAP Plan
5. [protected]@949CAP Plan