Tata Docomo — Not disconnecting connection and sending unnecessary

Address:	Bangalore, Karnataka, 560029
Website:	www.nationalconsumerhelpline.in/ComplaintStatus.aspx

Was using tatadocomo number [protected] from 2012.in month of april 2016 requested for its disconnection and did not wanted to continue with it. also, changed to mail id for further communication. recently when switched on the phone again found the connection was active also when check older mail id there were bills. again did a complaint on 13 june regarding this and told all the calls to be made on by number [protected]. after 3-4 days of follow-up they did the alternate number update, new mail id is not updated till now. also, still they keep on calling on [protected] not sure to what they are upto. below is the ticket raised on tata docomo:[protected].
Today i see the ticket getting closed stating that the query is resolved stating "hi! issue reported is resolved & account has been updated.". i do not know how they close a query saying it is resolved without contacting the customer.
Seems like they only know how to cheat and fraud with customer.

Below is the reply from them
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Hi amit, as per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed.in this regards, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents. further, we request you to kindly revert us with your updated email id for the needful to be done. also, as per the complaint vide docket number[protected], we will provide you that billing adjustment for the non usage charges. hence, post the billing adjustment you can raise your request for the billing adjustment.

Following was my response:
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[protected]@gmail.com is the mail id for any future communication. also, request you to open the ticket as closed means issue is resolved. similar thing i am seeing for ticket[protected] closed with resolution "hi! issue reported is resolved & account has been updated." request your team to please open the tickets and provide a resolution.

June 29 at 1:53pm


Any updates on this?


Have done compaint on http://www.nationalconsumerhelpline.in/complaintstatus. aspx
Ticket:[protected]

As well on facebook

Https://www.facebook.com/tatadocomo/posts/[protected]? comment_id=[protected]¬if_t=feed_comment¬if_id=[protected]