Tata Docomo — Not disconnecting my connection and keep on sending bills | |||
Dear Sir, I have taken Tata Photon connection [protected]. In the begining, I was said that the plan is Rs 200 PM but later on I started getting bill of Rs 450.. I used your services for one month and paid the bill and asked for disconnection. In spite of several request, no disconnection happened and they keep on sending me the bill in spite of me not using their services. I tried their customer care number several but failed to request for disconnection as they deliberately disconnect the call . Please cancel this connection and waive off the bill as I have not used your services. Warm regards...Atal. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We wish to inform you that we have cross checked our records and found that there is no disconnection request previously registered and request you to share the detail of the same to assist you further.
Please be informed that the disconnection request is raised for your Photon number [protected] on 10-NOV-2015 and the request number is[protected]. Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.
Please note that the connection will be deactivated on 17-NOV-2015 unless notified from your side. The current outstanding in your account is Rs. 960 and Due date is 25-NOV-15.
Regards,
Customer Care
Tata Docomo
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We wish to inform you that we have cross checked our records and found that there is no disconnection request previously registered and request you to share the detail of the same to assist you further.
Please be informed that the disconnection request is raised for your Photon number [protected] on 10-NOV-2015 and the request number is[protected]. Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.
Please note that the connection will be deactivated on 17-NOV-2015 unless notified from your side. The current outstanding in your account is Rs. 960 and Due date is 25-NOV-15.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo