Tata Docomo — Online recharge money deducted but no recharge | |||
Name madhul munjal Phone no. [protected] I did an online recharge of rs. 150 from official site using ny sbi debit card Money was deducted from my account but no any recharge was done to my no. I do have the transaction no. Of the payment Please sort me out of this problem as soon as possible Either refund my money Or make a recharge Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number: [protected]. We would like to inform you that the recharge done[protected] of Rs. 150/- is not reflecting in your account as the recharge was not successful due to transaction failure. However, in case of any failure transactions the amount will be credited back to the account within 5 to 7 working days from the date of recharge.
If the amount does not reflect within the specified time then you need to check with your bank as the recharge failed during the transaction.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number: [protected]. We would like to inform you that the recharge done[protected] of Rs. 150/- is not reflecting in your account as the recharge was not successful due to transaction failure. However, in case of any failure transactions the amount will be credited back to the account within 5 to 7 working days from the date of recharge.
If the amount does not reflect within the specified time then you need to check with your bank as the recharge failed during the transaction.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.