Tata Docomo — Overcharged Rs 270 by Tata Photon

drj405

Address:

Gautam Buddh Nagar, Uttar Pradesh

My Tata Photon a/c number is Account No.[protected], I was overcharged Rs 270/- for May month, raised compalint, called CC many times, Still issue unresolved, moreover service has been barred. My contact number is [protected]. Email Id is dheeraj.[protected]@gmail.com

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Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

drj405

I raised first complaint on 20th June(approx 2 months back), Its not resolved in such a long tome, how soon it will be resolved now?

drj405

Still have not heard back anything

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have provided the waiver of Rs. 248 on 19-Aug-2014. Further we request you to clear the current outstanding for further proceedings.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

drj405

I was promised a waiver of Rs 270(Not Rs 248/-), please be informed its not a waiver, it was adjustment as I was overcharged.
Also haven't got any confirmation over email or SMS, still my current outstanding is same as previous.