[Resolved] Tata Docomo — Overriding cancellation request and generating bills | |
I had a tata photon post-paid connection, account#[protected] which i requested to be deactivated with immediate effect on 8th September, 2014. I reconfirmed with the agent who called that i want it deactivated immediately and i do not want to retain it, in any scenario. Am not sure if the agent did not understand English or what! For in a few days, i got emails confirming the closure of the cancellation request and an email from their retention team thanking me! Shocking as it was when i called-up their customer service, the guy spoke rude; kept on barking that i had asked their telephone agent to retain according to his records and if i did not continue to pay the generated bills, their collection agents would be put to pursue me! And finally i was asked to submit another request because the first one was closed- although without any action on what i had asked. So i placed another request, re-confirmed again over phone. And again the cycle repeated- the retention team thanked me again and the closure request was closed. And i have been handed over another bill for October! I do not want to go through the pain of having another non-sensical and humiliating talk with one of their customer-care guys; hence am here. Seeking any help possible, to have it stopped asap.
I have not used the dongle for the last two months. They can check the data-usage. And all phone calls, emails exchanged etc begging them to have the account closed/service deactivated with immediate effect. This is just a scam i guess, to harass customers into coughing up bills.
Just stop this non-sense. Why did my request for service disconnection go disrespected? Why are they harassing like this? Why are they generating bills for something i have decided not to use any more and have already stopped using it? I want justice. I want them to stop demanding money through such bills for something i do not want and which i have made amply clear. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as the call was not reachable.
In this regards, we would like to inform you that we have already registered your request for cancellation with docket number:[protected] on 04-NOV-2014 12:17:01.
Please save your vide docket number for future correspondence.
We would like to inform you that
i. The outgoing services of this number will be barred within 72 hours.
ii. Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii. Your total outstanding amount till date is Rs.0/-.
iv. The number will get permanently disconnected within 15 days.
v. Your billing cycle is 17th of every month, hence, you will receive final bill on prorate basis post disconnection.
Further, we have also registered a request for bill wavier with docket number:[protected] .
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as the call was not reachable.
In this regards, we would like to inform you that we have already registered your request for cancellation with docket number:[protected] on 04-NOV-2014 12:17:01.
Please save your vide docket number for future correspondence.
We would like to inform you that
i. The outgoing services of this number will be barred within 72 hours.
ii. Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii. Your total outstanding amount till date is Rs.0/-.
iv. The number will get permanently disconnected within 15 days.
v. Your billing cycle is 17th of every month, hence, you will receive final bill on prorate basis post disconnection.
Further, we have also registered a request for bill wavier with docket number:[protected] .
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.