[Resolved]  Tata Docomo — Pack activated without request

Address:Ahmedabad, Gujarat

Pack activated without request and customer care executive not resolving the complaint. "Pyaar ke panne is activated at Rs50 for 30 days. Dial 55001 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.10.26 at 15-Sep-15 20:03PMREF ID is 16334489" My contact number is [protected]. I want complete refund of this fraud
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Jul 15, 2016
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Dear Customer,

We would like to inform you that an amount of Rs.50/- has been deducted for subscription of HUNGAMA (PKP_FMJ) through WAP on[protected]:03PM.
Being a loyal customer of Tata Docomo, as a onetime service gesture, we are going ahead & reversing the charges of Rs.50/- with the docket number ABAL[protected]. We have raised a request for deactivating the service and the same will be deactivated with 30Min and as of now there are no value added services are active. Kindly note that the any services will be activated post confirmation (twice) from your end.
We request you to please be careful while browsing (Apps/website) or dialing any short codes. Kindly note that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction."

Regards,
Customer Care
Tata Docomo

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