[Resolved] Tata Docomo — Photon Max Wifi Connection - Starter Pack Not activated | |||
HI, I am experiencing the worst ever customer service from Tata Photon Max wifi team. I purchased an Photon Max Wifi conncection with Rs 350 Starter pack. My device was activated today and the verification is also completed. But still i am not able to connect into internet. Today i spent more than 3 hrs with Your customer care team. but still the issue is not resolved. Finally i was chatting with eSHOP chat personnel. After hearing everything they disconnected the chat and left. This is one of the most ridiculous service that i ever experienced. The customer care is asking my to go for another recharge pack. then what happened to my initial purchase of Rs 350 starter pack. When i will be able to connect into online? Really feeling shameful to be TATA customer. My Photon Device # [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as there was no alternate number provided to you.
In this regards, we would like to inform you that kindly revert us with the feasible time to call you and the exact elaborated concern (reason) regarding your concern with which you are facing in order to resolve your concerns on high priority and enables us to assist you in a better way.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible as there was no alternate number provided to you.
In this regards, we would like to inform you that kindly revert us with the feasible time to call you and the exact elaborated concern (reason) regarding your concern with which you are facing in order to resolve your concerns on high priority and enables us to assist you in a better way.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Customer Care
Tata DOCOMO.