Tata Docomo — Poor service/internet speef aganist promised, cheating of customers, deamanding bill for service not rendered and misbehaviour of staff

Address:

Hyderabad, Andhra Pradesh

The photon+ connection # [protected] was taken during Aug, 2014. I was told that the internet speed would be 3.1 MBPS upto 3 GB data and subsequently it would come down to 256 KBPS with no limit on data download.. However the actual speed of the internet was never above 0.9 MBPS and average was 0.8 MPBS with in 3 GB data limit and 64 KBPS post data limit. There is a 300% variation between promise given during marketing time and actual performance of internet service in reality, except promptness in reducing the speed to lower level immediately after crossing 3 GB data limit. Due to Low speed of internet services, it has diluted my day work plan many times and wasted lot of my time as I was unable to connect to business calls as scheduled. We were frustrated with poor services and lack of action for requests made during November thru service center and complaint thru service portal. Hence, we finally made a decision to terminate the service with immediate effect wide complaint # 780786. The issues was escalated to appellate authority on Nov, but no action seen. I am repeatedly getting calls from billing dept with a demand to pay 1400 + towards pending dues and connection could not be disconnected even after i had asked them disconnection. . During calls the support team had asked me to visit their office to discuss the matter and threatening me a sever consequences if do not turn up .