Tata Docomo — Problems in activating MNP, Customer Care fooling around without any idea

Address:

Bangalore, Karnataka

I have applied for MNP from Vodafone to Tata Docomo thinking that they have good plans and better service. However, its just the opposite. I have been facing so many problems. I have received all the confirmation messages from Vodafone and Tata Docomo that all the formalities have been approved . However, the service hasn't started still.

I have been to the customer care centre twice. They ask me to call up customer care number. I called up customer care, they tell me to go to their store. I mean they are just fooling around with the customer. We are not free to waster our time in coming and going to the customer care centre. I have made a big mistake of choosing Tata Docomo.

On top of that there are so intelligent people sitting in the Customer Care numbers. One guy tells me to wait for 1 hour and the number will be activated. However, it didn't. I called up again and the person says that the SIM card s corrupt and get a new sim card again from the centre. I mean a how a brand new sim can be corrupt. Also, after every question he put me on hold by telling that let me ask my supervisor as I don't know the answer to the question. How can such a big company put people like this to solve our issues.


Please look into the matter. I have the customer receipt with me along with all the messages. Vodafone people have called and confirmed the MNP.

Mobile Number - [protected]

CAF No. [protected]