[Resolved] Tata Docomo — Refund-Reg | |
Dear Sir,
I’m your customer from 7 months bearing a number [protected]. From[protected], I didn’t get any complaint from your side but from yesterday’s morning i.e.[protected] I suffered a call rate problem. For STD calls I made a recharge for 25 as a rate cutter. But I don’t know what happened to your network suddenly my rate cutter was not worked. I called twice to your customer care but there was no response from your side. Due to your negligency, yesterday I lost my money (recharge). So, please go through my yesterday call history and return my money as early possible.
Please do needful action as early possible.Please do mail to me.
Regards,
VENKATARAMESH,
[protected].
[protected]@gmail.com Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear Customer,
We tried to speak to you personally [protected]. However, the same was not possible as the call was not answered.
In this regards, we would like to inform you that there is no wrong deductions on your number you have been charged for calls.
However, as you are a high valued customer we have refunded you Rs. 100/- to your account vide docket number ABAL[protected] and the same cannot be refunded if balance gets depleted again. we request you to kindly make a note of the same.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We tried to speak to you personally [protected]. However, the same was not possible as the call was not answered.
In this regards, we would like to inform you that there is no wrong deductions on your number you have been charged for calls.
However, as you are a high valued customer we have refunded you Rs. 100/- to your account vide docket number ABAL[protected] and the same cannot be refunded if balance gets depleted again. we request you to kindly make a note of the same.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.