[Resolved]  Tata Docomo — Regarding no response / replace ment o[censored]nder warranty device from 2 months

Address:

Panchkula, Haryana

This is to bring in to your notice that after watching continuous advertisement of tata docomo for their new product tata photon max wifi by which I canconnect 5 device wirelessly and with a all india hassle free roaming and warranty I bought one Photon Max Wifi Device [protected]. I bought it from Lucknow in the month of July and started using it in Lucknow and then got shifted to Chandigarh it worked fine for a month but stopped working after the initial first few days on 2nd of August. I raised a complaint over telephonic customer care on 3 August for which they did not provided any proper resolution and said the network is not working. After a few days when it was still not working I raised complaint again and again but recieved the same answer to which I replied that network is working for other devices but not working for my own to which they were unable to give any proper response. I visited there store physically but again was not provided with replacement or resolution from there. Its been more than 60 days the device is not working and I have visited the service center in Lucknow as well where the device has been declared dead more than a month ago but since they were not having replacement device the store engineer told me to take it from Chandigarh as I had to leave for chandigarh he assured that we have a nationwide warranty and device could be replaced from any where. In chandigarh also I visited the service center more than 15 times both in sector 9 Chandigarh and sector 20 Panchkula but every time they told me device is not available. I again went to Lucknow service center again they told me that the device is not available. I have been following the the customer care of tata docomo through mail on [protected]@tatadocomo.com since 19 September and raised a complaint twice but every time it was closed and no body is ready to provide any resolution. Its been 70 days my device is not working and more than 2 months the same problem told to tata docomo but no body is bothere to provide any resolution or replacement even when I am having in written documents that the device is dead through a authorised service center. I have called the customer care so many times Visited the service center in both Lucknow, Chandigarh and Panchkula more than 15 times and; Is following tata docomo through mail as well from 19 September. I just feel harrassed and cheated by Tata Docomo that they are not paying any attention to my problem and complaint from so many days not replacing the device even after the documentation from their authorized personnel. Due to this I have sufferred an opportunity lost as I lost a job oppotunity for better job as I was unable to access the mail and reply on time. I am very much frustrated by the way customer is cheated and my under warranty product is not replaced. With deep grief I am writing this letter and bringing the issue to consumer redressal department and seeking compensation in lieu of the payments made to tata docomo as well as the harrassment they have done to me. For your reference I am also forwarding the mails I have exchanged with tata docomo Thanking you in anticipation. Ritin Rakesh Srivastava [protected] Tata Photon Device Number : [protected]