[Resolved] Tata Docomo — Requested for Migration from postpaid to prepaid but it is not done

Ramsuji

Address:

Bangalore, Karnataka

Hi, I am Ramsuji Swarna, own a Postpaid Tata Photon+ data card with number([protected]). I submitted all the documents and requested for migration from postpaid to prepaid on 11th December 2013. In service center, executives told that it can be done in 7 days and later on told that it can be done in 10 working days. But it is not done yet. I am calling service center executives, customer care executives, even I am following up with them through mail. But they have done the needful. I have to pay the rental unnecessarily even after requesting for migration. Every time they are telling that it's in progress which is bad. Please do the needful. Thanks in advance. Regards, Ramsuji S.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over call on, regarding the postpaid to prepaid migration issue, we would like to inform you that your complaint has been forwarded to our concerned team and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.