[Resolved]  Tata Docomo — SIM Card Not issued but being used by one of the staff members of Tata Docomo

Address:

Hyderabad, Andhra Pradesh

During Septmeber 2013, I received a call from one of your executives named Ms. Girija from your office located at Basheerbagh, Hyderabad asking me whether I required any connections. Upon her request I informed her that I required 2 SIM numbers with the numbers ending with "000". She was very kind enough and suggested 5 / 6 numbers of which I choose two numbers, ie. [protected] & [protected]. Your executive visited our residence and took application forms along with my ID proofs and address proofs and handed over one SIM card for [protected]. I required Micro SIM card for 2nd number for which your executive informed that micro SIM cards were not available and requested for 2 days time to deliver the same. The 1st SIM card for [protected] was actived on 30/09/2013. The 2nd SIM card for [protected] is not delivered to me so far in spite my repeated calls to Ms Girija. I was informed that one Mr Venu of your Basheerbagh, Hyderabad whose mobile # is [protected] is using the number unauthorisedly. I tried to reach him through my mobile # [protected] but there is no response from him. Now, I received a call to my mobile # [protected] from [protected] advising me that I had to pay phone bill pertaining to mob # [protected] since it is in my name only. I explained all the above to your executive and upon his advise I have also called to your complaint # 198 through my mobile # [protected] at 5:45 pm. today. In view of the above please look into the matter and take action against the concerned and rectify the same immediatly under advice to me otherwise I will be constrained to take the appropriate action for 1) taking application form and Id proofs etc without delivering the SIM card and 2) using the SIM which was allotted to me unauthorisedly by one of your members of staff. Expecting early response. Thanking you, Yours faithfully, B Prabhakar, Branch Manager, State Bank of Hyderabad, Yacharam. Res: Plot No 91, Omkarnagar, N S Road, L B Nagar, Hyderabad 500074 Phone # [protected] [protected] [protected] PS this was sent through email to [protected]@tatadocomo.com on 23/12/2013 and immediately I received a auto response but till now I didn't receive any response or solved the problem. Today I have also spoken to one Mr. Sathish, Comvoice, Hyderabad Mob # [protected] who said he would solve the problem. I request the concerned authorities to look into the matter. it is not the matter of amount but my concern is that how and why an unauthorized person was using the SIM which was supposed to be delivered to my. we have also paid SIM charges and other charges.