Tata Docomo — Speed getting reduced to 512 Kbps each month after approx 14GB usage | |||
Hi, Last month i faced the same issue.. Exactly after crossing ~13GB my speed limit getting reduced to 512 Kbps. My Number is [protected] When calling to [protected], the brainless guys sitting there by looking at their system are telling that i m using in users congested area and i will get the low speed only. But 30 days a month i m browsing from same area only. Till ~13GB i m getting high speed. Only after crossing 14 GB only my speed limit is getting reduced. They are a prank.. They say that U will get high speed to 20 GB but they will automatically reduce the speed before reaching the 20GB. And i[censored] ask them they will tell that U R USING IN CONGESTED AREA. Important : Exactly on new billing cycle date u will get a mail stating "UR SPEED GOT RESTORED TO HIGH SPEED" .. So dear tata photon is this mean the user congestion got reduced in this are from my new billing cycle date???? TATA PHOTON IS A PRANK .. DONT BUY .. TATA PHOTON.. THE CUSTOMER CARE IS ALSO A PRANK. DONT GET FOOLED BY THIS FAKE ISP. I need refund of money.. for sure.. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
This is with reference to your concern regarding the slow speed of your Tata Photon connection. In this regards, we would like to inform you the area you have referred to, is congested due to high number o[censored]sers using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can’t be predicted at this given point in time. Regret the inconvenience caused.
Thanks and Regards,
Customer Care
Tata Docomo
This is with reference to your concern regarding the slow speed of your Tata Photon connection. In this regards, we would like to inform you the area you have referred to, is congested due to high number o[censored]sers using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can’t be predicted at this given point in time. Regret the inconvenience caused.
Thanks and Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo