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Tata DoCoMo

Tata Docomo — Speed problem

Address:110019

According to Tata( photon) company the speed of internet that they provided is minimum 2 Mbps but I am getting only.01 Mbps. And even their appellate members are also use less like their executives. They only giving excuses to their customers and make them fool. when I start with it then the speed was O.k. but from last 15 days the speed is too poor to use it. And the company told me that they don't know when their service will be fine. And after 4 days they will send me bill. kindly assist me in this matter.
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Comments

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Reply
My tata photon no is [protected]
my contact no is [protected]
Reply
Dear Customer,

We would like to apprise you that we strive to enhance customer experience by optimizing our network continuously. However, we regret to inform you the area you have referred to, is a low coverage area and hence you will experience slow speeds and network fluctuation in the mentioned area.

Regards,
Customer Care
Tata Docomo
Reply
Then what should I do.? Discontinue with your worst services ?? Poor Tata photon
Reply
Dear Customer,

In this regards, we would like to inform, you can write back to us with your 10 digit photon number or 9 digit account number or with your alternate contact number and feasible timing to speak and assist you further or you can also call on our toll free number that is[protected] or you can also write a mail to [protected]@tatadocomo.com for further assistance.

Regards,
Customer Care
Tata Docomo
Reply

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