Tata Docomo — Tata Docomo breaches Privacy conduct, they know what you browse and scam customers

Address:

Surat, Gujarat

That had to be one of the worst morning-mare when I found out they chose to remove my balance unknowingly. Few days ago, I being unaware of my data plan duration getting completed, they charged me 79 rupees, totally fair. As I need internet because I run websites and I need to interact with users all the time. I used my brother’s cellphone to recharge my phone through online Tata Docomo but their recharge page had some issues so I could not recharge my Docomo. So I used PayTM, the other website I use frequently for recharges. I chose to recharge with 499 Rs/- which offers 500 Rs and 2GB 3G data. Fair deal, right? But hold on, story unfolds in weirdly uneconomic way. I got 441 Rs as balance so I inquired with Docomo and they said, I needed to choose special recharge. What the hell? How can you set double standard for a single recharge? And what weird about this 441 Rs balance can be measured by below figures: Recharge Amount / Balance Amount: 100 / 100 120 / 120 150 / 150 And any other amount more than that, you will get more balance than the actual amount you recharged with. So why did you set 441 Rs balance for 499 Rs? Because they knew this was one thing to rip customers off when they hurriedly choose a wrong option. This could be such a small issue for everyone but I am sure company is looting thousands of customers this way and must be earning hell lot of amount and believe me I am going to act legally on it as they are playing with ethics in business. So I asked them as I didn’t use any balance and I planned to use 3G with Docomo only and I use my balance rarely, so please transfer this to that thing. So, the guy bluntly refused to give me that 3G data. I had to get 3G so I then go to Paytm again and recharged with 129 Rs for 3G data for 1GB. Now, its been only 2 days and today noon, when I checked my balance after using 2 sessions on internet, it says, I have only 19 Rs balance whereas it should be 400 something. I mean, what the hell? Now, I call them and they say, first 353 Rs and then 33 Rs were deducted from my main account whereas I already had 8 MB 3G data remaining in my free data left. When I asked, why did you charge me instead o[censored]sing my data? They say, I had multiple windows opened in my handset? Oh, hello! What did you say. multiple windows? You mean, you have been monitoring my mobile? This is against privacy. You people are also removing my balance for just anything. Also, interferes my privacy. How can you breach privacy conduct? Tata Docomo, you are in big trouble over these 3 days incidence. And have I mentioned the worst ever connectivity inside residential homes? I think, everyone knows about it. I am somehow stuck with them but I will soon be releasing from their prison as they know what do you browse. People, stay away if you do not want your privacy to be compromised. Also, if you love money and do not want these companies to scam you.