[Resolved]  Tata Docomo — TATA DOCOMO doing frauds with mobile internet customers

Address:

Nagpur, Maharashtra

This is Prayesh from Nagpur using TATA DOCOMO prepaid service since 2009. I have experienced number of problems with this operator and finally I can say this is worst telecom operator in India. It seems like TATA DOCOMO will continue their worst customer service and inconvenience to customers. My complaint is related to Internet Data balance carry forward. 1. ON 25 OCT 2014, I DID RECHARGE OF RS. 253 THROUGH RETAILER, TRANSACTION ID: [protected]. THE 3G INTERNET PLAN OF RS. 253 PROVIDED 1GB OF 3G DATA FOR 30 DAYS AND RS. 175 TALK TIME. 2. After 29 days, on 23rd Nov 2014, I was left with 760MB data so I called customer care and spoke with Sr. Executive to clarify how to carry forward this data. He clearly told me to do 3G recharge and remaining 760MB must be forwarded to new pack validity. 3. SO AT SAME TIME, ON 23RD NOV 2014 I DID RECHARGE OF RS. 156 THOROUGH USSD METHOD TRANSACTION REF ID: 19957402. 4. But this recharge provided only new 500MB 3G for 60 days and previous 760MB didn’t carry forward. 5. Then I called 198 complaint number multiple times but this fraud company always connected my call to 121 helpline which was chargeable. 6. Finally I walked into TATA DOCOMO official store, Untakhana Sq. Nagpur but there also they asked me to call customer care through hotline phone. Is this the purpose of setting up official stores? 7. On hotline I spoke with executive and he provided me complaint number PBR12284419 and assured me that it will be resolved till 2nd DEC 2014. 8. On 2nd DEC 2014, I received call from +[protected] made by TATA DOCOMO technical team, Executive name was Saddam Husain Ansari. He told me that company cannot forward previous data balance BECAUSE THEIR SYSTEM SHOWS THAT MY PREVIOUS RECHARGE Rs. 253 WAS HAVING ONLY 28 DAYS VALIDITY. BUT I TOLD HIM THAT I HAVE RECHARGE SMS WHERE VALIDITY IS CLEARLY WRITTEN AS 30 DAYS. SECONDLY ON 23rd Nov 2014, I SENT ONE MESSAGE TO CHECK MY DATA BALANCE, “BAL” to 121. EVEN THEN I RECEIVED COFIRMATION SMS THAT I HAVE 760MB 3G DATA LEFT VALID TILL 23rd Nov 2014. 9. Then how that silly employee closed my complaint and was not ready to provide me any further help. This is company’s technical fault that they see 28 Days validity in system and I actually got 30 Days validity. Then why they had scrapped my remaining data? 10. This TATA DOCOMO Company is making frauds with customers and earning profits illegally since 2009 when they tied up with DOCOMO, a Japanese company. TRAI should punish this company and give 100 or 1000 times penalty money to customers. All money should be recovered from TATA DOCOMO. It was really disgusting and shame on TATA DOCOMO Company, should accept their fault and return me 1000 times penalty money or shut down business from India. You fraud company I will drag you to consumer court for this fraud. My details are below: TATA DOCOMO No: [protected], Alternate No: [protected], Email:[protected]@gmail.com I have already emailed all these points to listen.[protected]@tatadocomo.com, [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com on 4 December, 2014 and received acknowledgements that TAT DOCOMO will contact me within 24 hours but even after 8 days till 12 December 2014, no employee has replied or contacted me. Worst ever Telecom Company I have seen ever.