[Resolved]  Tata Docomo — Tata docomo prepaid number disconnected without notice

Address:

Thiruvananthapuram, Kerala, 695013

I am using [protected] number since 2014. All my bank account, school, collages car servicing insurance facebook google everything is linked to this number. I am now working in abu dhabi and was using the sim here. I was receiving msgs and everuthing and suddenly it got disconnected on March 2017, i was planning to go on vacation back to india on may, so i thought i will visit the dicomo office directly. When i went there the behaviour and attitude towards the cusomer was intolerable... they said the number cannot be activated again since i didnt recharge.. i was have some balance in it i don't remember how much. In this situation where i am forced to stop all my activities relating with this number i request you to activate my number as soon as possible. I even tried to contact the customer care but still the responses were the same.. its like they are not even trying to help or assist in this matter rather than avoiding me by saying its not possible..we cannot do anything. How can you disconnect a number without notifying the user?when i bought the sim it was said that the sim is having lifetime validity. And i was recharging regularly for more than 3 years and when i couldnt rechaghe for 4 or 5 months you just disconnected? The sim was not dead.. i was using the sim.. how lame is this excuse.. that you disconnected my num just because i didnt recharge.. if the sim was not at all in use atleast you can say that the number was dead. So it got disconnected... and the customer service was terrible. I kindly requeste you to resolve this matter as soon as possible.. my contact details are as follows.

Merroon Corera
[protected]@gmail.com
[protected]