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Tata Docomo — Tata photon wifi max payment bill

Address:Gurgaon, Haryana

I had a connection of tata photon wifi max with no as [protected]. i was not getting speed on my connection but data was continuesely showing as i am using it i complained it to customer care that i am not able to use data of photon due to bo speed but usage is daily increasing. So i request them to either solve this or cancel my connection. But they didn't take any action. I clearly told them that i will not pay any bill because speed is zero but data usage is increasing and they told me that they will note it down for no bill. Then finally i call them to disconnect it. Now tata photon customer care continously calling my and saying to pay a bill of approx 2200. I am just asking why should i pay the bill for service i didn't get. Please look into this matter.
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Tata DoCoMo customer support has been notified about the posted complaint.
Aug 07, 2015
Updated by Deepakgaba1988 Its been more than 2 months since i registered above complaint but till now I am getting daily phone call from Tata Photon.
Now they are saying that No is still not closed and have you given any written complaint to shut the service.
Also the way to talking is so rude that i have stopped picking up the call still they are calling from different number and hauling that we will see you in court.
Is this the way of talking to customer?
Please look into this matter.

Thanks!
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3 Comments

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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Reply
Dear Customer,

This is with reference to your concern regarding billing of your Tata Photon connection. In this regards we would like to inform you that the complaint docket number[protected] has been registered with the resolution date as on 24-JUN-2015 and you shall receive call shortly.

Thanks and Regards,
Customer Care
Tata Docomo
Reply
Still the concern is not resolved against your resolution date of 24 june.
Still i am getting unnecessary calls for payment.

Please advise.
Reply

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