[Resolved]  Tata Docomo — TataDoCoMo charging twice for two different data packs plan and activating only one

Address:

Bangalore, Karnataka

Hello! Greetings from TATA DOCOMO This is with reference to your email dated[protected] regarding data pack concern for your TATA DOCOMO Mobile number 90364XXXXX. I regret the inconvenience caused to you. I would like to inform you that, as per our records the recharge of Rs. 251/- was active on your number dated[protected] and the same has been lapsed by the data pack of RC 95 (Auto renewal) which was activated on dated[protected]. However, Once the pack is activated and the benefits are provided, the same cannot be refunded or converted to the other offer. Also be informed that, when a new data pack is activated on your number, by default the old data pack gets lapsed by the new recharge. Kindly make a note of the same. You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialing to *191#. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Assuring you of our best services at all times. Take care! Suresh, Customer Care -TATA DOCOMO -----Original Message----- Subject: RE: Mobile No: 90364XXXXX - Complaint Letter~~M16232558 _____________________________ Hello, I have been mentioning this over and over again that the kind of response that I an getting from you is totally unacceptable. A customer cannot be paying for a service that he never received. I want a refund of entire amount of Rs. 95 and 1 GB 3G data enabled on ny phone. If you fail to do so please mark my words this would be the first and last Tatadocomo connection that I will take and spread a word to my colleagues about how appalling service I received from you. Please get someone to call me with highest authority, coz I already tried calling[protected]<tel:[protected]> and it doesn't gets answered. Kr, Rohit Sent from Samsung Mobile [protected][protected]----Response from TataDOCOMO[protected][protected]------- Hello! Greetings of the Day! This is with reference to your email dated 08-11-13 regarding account concern for your TATA DOCOMO Mobile number 90364XXXXX. I sincerely apologize for the inconvenience caused to you. I would like to inform you that upon checking with our records thoroughly we found that recharge of Rs. 251/- has been successfully updated on your number on 07-11-13 and you have been benefited with talk time of Rs. 200/- with 1Gb 3G data valid for 30 days, however due to auto renewal of Rs.95/- GPRS pack on 08-11-13 the previous benefits of Rs. 251/- has been lapsed and as per Rs. 95/- recharge you have been benefited with Validity:21days, 1GB 3G free data, hence your request for balance refund cannot be processed as the auto renewal has been done from your end. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Take care! Raviteja Customer Care -TATA DOCOMO. _____________________________ Hello, Firstly, I would like to say - please get your facts right !!! I recharged by mobile with Rs. 251/- on 7th November 2013 and RC 95 got automatically activated on 8th November 2013 (Auto renewal) which further reduced by prepaid account balance to Rs.104. This is what I call CHEATING!!! I have started to get an impression that TATA DoCoMo, no longer cares for the customer queries, forget about responding the email with incorrect facts. I would like to speak to someone over phone with highest authority who can help me understand what my mistake is ????? Have I done a mistake in recharging my mobile with Rs. 251 (which is comparatively a better offer than RC95 which is set for auto renewal by you guys without my notice, also, this was come into effect after my RC 95 worth data connection was expected to lapse on 8th Nov 2013 midnight)??? I just wanted value for my money, that is all I am asking you, is that too much to ask for??? How can you charge a customer for a service that you promise to deliver but in actual you don't??? Am I not eligible for the better service???? Mr. Suresh, this is an extremely aggravating response that I received from you. It is with due respect, I urge you again to kindly put yourself in my shoes before making a decision. If this is RIGHT, I am ready to accept it, if NOT, please honor my request of refunding the amount (as it had happened in the past with my other TATA DOCOMO number 7411XXXXX) and please, for God's sake, don't say that it cannot be refunded, when you know that this is a mistake at your end. If you are unable to help me, please provide me a number of a person who can help me with my issue or get him to call me.. Kind Regards, Rohit [protected][protected] Hello! Greetings from TATA DOCOMO This is with reference to your email dated[protected] regarding data pack concern for your TATA DOCOMO Mobile number 90364XXXXX. I regret the inconvenience caused to you. I would like to inform you that, as per our records the recharge of Rs. 251/- was active on your number dated[protected] and the same has been lapsed by the data pack of RC 95 (Auto renewal) which was activated on dated[protected]. However, Once the pack is activated and the benefits are provided, the same cannot be refunded or converted to the other offer. Also be informed that, when a new data pack is activated on your number, by default the old data pack gets lapsed by the new recharge. Kindly make a note of the same. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Assuring you of our best services at all times. Take care! Suresh, Customer Care -TATA DOCOMO ____________________________ Dears, Yet again, I am typing this email with sheer disappointment with Tata DOCOMO mobile services to highlight an issue that I recently encountered with your Mobile Data Pack and Recharge facilities. I called up your TATA DOCOMO call center to get my issue resolved and the response that I received from your call center rep (Shariff) is "Our systems are not working at the moment, please call back after 3 hours", is not the kind of response that I expect from one of the India's largest Mobile telecommunications service provider. I called up again after 3 hours twice-thrice and got disconnected on each occasion, as if no one at TATADOCOMO is interested to hear me out / or rather hear out my concerns, and so, I adopt this mode to write to you... Here is my concern: On 7th November 2013 (around 10 pm), I recharged my prepaid mobile connection with Rs.251 recharge online via Tata DoCoMo website and as per the plan I opted for I am supposed to get Rs 200 worth Talk Time and 1 GB 3G data free for 1 month, which happened successfully, post which my prepaid account balance was Rs.200.65 and I was able to use my phone without any issues. Later, on 8th November 2013 (around 10 am), I made a call and after the call ended, it showed up my prepaid balance as Rs.104 and I was SHOCKED! to notice that my balance was reduced from Rs.200 to Rs.104. I immediately checked the BAL by sending msg to 121 and noted my last 3 deductions. I was charged Rs. 95 for GPRS subscription (1 GB for 21 days), I was even more surprised, coz my previous months GPRS was slated to end on 8th Nov 2013 (midnight). Now, here are my questions: 1. Why do you think a customer would be interested in paying Rs, 251 (for TT + 1 GB Data pack for 30 days) and Rs.95 (just for 1 GB for 21 days) at the same time???? It is quite obvious that you think your customer is a fool to do so... :), if not, please address this issue ASAP and get the Rs.95 credited back to my prepaid account balance. 2. Why wasn't I asked for a confirmation before the balance deduction? (Is it because you think profits are meant to be minted at every given opportunity even if the customer gets cheated???) I am sorry if I am being a little perceptive in my email, however, please understand this, for a valued customer (the one who is loyal to Tata DoCoMo for several years already now), the kind of service he receives matters a lot, and I am being very vocal and candid about the kind of service I have received and wish that you can take an appropriate action towards addressing my issue. I would like to get the amount of Rs.95 (that you charged for GPRS data pack) credited back to my prepaid mobile account. If you fail to do so, I would like to get this escalated and I would not use this connection anymore. Also, I will spread a word of mouth for this appalling service that I have received from TATA DOCOMO. Hope to hear from you as soon as possible. Kind Regards, Rohit