[Resolved] Tata Docomo — Unable to send SMS

Akshay Jindal1990

from Ahmedabad, Gujarat

Address:	Ahmedabad, Gujarat, 380061
Website:	www.tatadocomo.com

Hi, this is Akshay

I am unable to send SMS to anyone. Many time I registered my complain to customer care. Though they request me to wait and then after some time they cut my call. Very very poor services they didn't call me again.

I want to port my number. Please resolve this issue ASAP.

My mobile number : [protected]
Email Id : [protected]@gmail.com

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Aug 5, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Jul 01, 2017

potey's response Please help

Verified Support

Jul 03, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Verified Support

Jul 05, 2017

Tata DoCoMo Customer Care's response Dear Customer,

"We regret the inconvenience caused to you. We request you to check with our message center (+91 [protected]) in your handset message settings. You can access it by following the steps mentioned below.
1) Go to: Main Menu > Message > Message Settings
2) In message Center number:-[protected]
3) In Reply via same center """"NO""""
4) In Reply via choose 'Text'
Further, we request you to clear the memory of the inbox & outbox on your handset. Kindly dial #33*1234# for outgoing unbarring and #35*1234# for incoming unbarring. We request you to reset your handset and select the network operator manually as Tata Docomo in your handset. From here on, you must re-insert your SIM and also check with another handset. If you still face the same problem, we request you to revert on mail at [protected]@tatadocomo.com with complete details in order to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not: