Tata Docomo — unable to send sms

Address:500016

I'm unable to send any sms from my tata docomo sim card. It displays "can't send message, error 38". Tried contacting the call centre and their toll-free "24*7" helpline always says switched off. Request to resolve the issue at the earliest.
I have tried #33*1234#, but it says mmi invalid. I have tried updating the smsc number but it is not working.
I am not able to access any of my bank related activities without the service. I have also recharged multiple times just to ensure that i have full prepaid balance.
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I have taken a new sim card but it is not yet started even after 1 day.
My mobile number is [protected]
I want call and sms details of my tata docomo prepaid number [protected] from 1 january 2019 to 28 febbruary 2019. please send me on [protected]@gmail.com
My number +[protected] is receiving messages but is not sending them. It shows cannot send messages error code 38
Hello..my number validity is closed in last I want to reactivate my number again
Hello sir, i have blocked my sim mistake while going through the security settings of my handset . now its asking to enter the PUK code.. can i please get PUK code number. my mobile number is [protected].
My outgoing SMS stopped even recharged several times please do resolve it as soon as possible

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