[Resolved]  Tata Docomo — Unethical Practices

Address:

Bangalore, Karnataka

I had to taken tataphoton plus wifi services of 20GB @1000/- per month when I got an assurance of 3G speed till 20GB and after that 2G speed internet. After using this for few months that they realized I am actually consuming a lot of it so reduced the speed to 0.4 KB. I complained several times to their customer care then finally they said I stay in a high usage area so I will not get the assured speed. Waited for them to rectify this for 2 months. Then I reaslised it is not working anywhere in Bangalore. I sent a complaint to their CEO Mr. Elango thru an email post this someone called me and advised me to go to a tataphoton outlet. When I visited they tried everything and gave me a new devise. I checked my plan which updated correctly but now I realized that they cheated me. They have realized that ppl using complete 20 GB is not cost effective and could have a made a system not give the assured speed for few selected customers. Now that I have connection for more than 3 years they are kind of sure that I might stick on with them so the plan get frustrated and change the expensive plan since 10GB is 1000/- now. I was cheated tataphoton guys by assuring a particular speed but did not kept their words. Troubled me a lot by customer care executives and the company. I am posting this for others benefit. And I will never go back to Tata again.