[Resolved] Tata Docomo — Unwanted balance deduction | |||||
My name is Sandeep having mobile number [protected] I was using google chrome then suddenly a message came I checked it. It was stating that you have been subscribed for photo story worth rs 85 for 19 days. But I didn't subscribed for anything like this.it happen to me many time but now I can't be quite. I kindly request you to refund my balance or else i have to file a case against you Was this information helpful? | |||||
Jan 18, 2017 Complaint marked as Resolved They refunded the deducted amount from my number Tata DoCoMo customer support has been notified about the posted complaint. Jan 11, 2017 SHUBHAKAR SHUBHAKAR's response I want to change my connection post paid to prepaid
Verified Support Jan 17, 2017 Tata DoCoMo Customer Care's response Dear Customer, Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Jan 21, 2017 Tata DoCoMo Customer Care's response Dear Customer, We tried to speak to you personally on your number. However, the same was not possible as the call was not answered. We would like to inform you that, Photo Stories service was activated by you on[protected] at 08:06 PM through SDP_WAP mode and hence the balance of Rs.85.78/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. Being a loyal customer of Tata Docomo an amount of Rs.85.78/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 18-JAN-2017 at 01:48 PM. Thanks and Regards, Customer Care TATA Docomo | |||||
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and network also not good in my area so please change my post paid connection to pre paid.
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