Tata Docomo — Unwanted Service Activate On My Mobile Number. | |||
Dear Sir/Madam, My Tata Docomo mobile number is [protected]. On 1/11/2014 or few days ago about 10:30 pm my main account balance has deducted 150 Rs. after deduction i was called on 198 & after a long conversation customer care executive told me that my 75 Rs balance will be revert in 24 hours. but actually at present my 75 Rs balance not received so i request to register my complaint in consumer court. so please do something.My Email Id Is [protected]@gmail.com Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Kindly note that we have already refunded the amount of Rs. 150 vide docket number ABAL[protected] and ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Kindly note that we have already refunded the amount of Rs. 150 vide docket number ABAL[protected] and ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
Thanks and regards,
Tata Docomo.
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+91 42 2646 2966
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.