Tata Docomo — Very Slow Connection Speed

Address:

Kolkata, West Bengal

Dear Sir, I have been using Tata Phpton+ number=[protected] for the past 4 years when i brought my new Laptop. Initially it was really great the speed was pretty good it used to go above 1 Mbps.After 1 year o[censored]sing the connection I have started getting really slow speed and so annoying that I have to keep calling Customer Care to help with my Speed. After speaking to them the connection goes a little better and after which again I have the same Issue. Even after all this i have still stayed with them for the past 4 years thinking something better will happen but its the same story over and over again.I am paying Rs 1028 for my connection there are companies like Mts Airtel 4G which are taking almost the same price and are giving triple the speed and it really surprising. I had Called Customer Care A representative Called Mayur tells me "Sir I am really sorry but i[censored]r getting above 256 kbps that the average speed that we Provide" to which I was shocked to hear which means I am Paying Rs 1028 to get that such low speed.Hearing this I lost my head. There was No Supervisor on the floor I was told that they would be available during the morning hours even when they have a 24/7 Call Center. I am Pasting a Link (http://www.speedtest.net/my-result/[protected]).If you Paste this link on the net you will see for yourself how low speed I am getting, Its below 256Kbps.I have even told them that I wont pay my current Bill till my Speed is rectified.I just Cannot watch anything I have to sit and wait till the buffering gets over after half and hour you have to sit and sit and then watch a video which is of 10 Minutes.Please have Mercy on Me and have Issued fixed so that I have to keep calling Customer Care to have my issue fixed every time,