[Resolved]  Tata Docomo — Very slow internet connectivity on Tata Photon Plus

Address:

Mumbai City, Maharashtra

Hi all, My photon no. is [protected]. I have been experiencing problems with the Tata Photon Plus internet connectivity from the past 2 months. The speed of the same is SUPPOSED to be 3.1 mbps. However the actual speed at which the download seems to happen is only about 30 kbps. The pages surfed take a hell lot of time to download. Many a times after waiting for long time a message comes to reload the page or to check the internet connection or the page cannot be loaded due to no internet connectivity and this comes even though the signal for connecting appears to be full. This is very very frustrating as this happens on a regular basis. Downloading documents of around 600 kb takes 5 minutes and 5 mb takes around 10 mins. If this is the case then what is the need of high speed internet dongle when it does not perform what it commits. I called the TATA photon plus representative on the toll free number [protected] who started by saying they will provide full help in the matter. And the help that he offered is you are in a high utilization area, you will keep on experiencing little inconveniences like this and in future this problem will be resolved. When I asked what does the future he is mentioning means, he replied he cannot say that. And then he concluded the talk saying hope I was able to help you, thank you for calling blah blah blah. I mean how ridiculous is this. If you want an increased customer base you should be well equipped to face the problem of high utilization, secondly when you are not able to solve the problem neither can you commit to a solution how can you say hope we have helped you and you are saying this is little inconvenience. Further one has to wait for too long just to check whether the page that you want to surf has downloaded and with no surety that one will be able to surf the pages uninterrupted once it is downloaded. What is the use of advertising that it provides high speed net connection when actually the net connection is deteriorating to such an extent. I never expected this from a representative from reputed company like Tata. Hope my problem will get sorted after posting on this site.