Tata Docomo — Want to disconnect connection | |||||
Hi, Tata Photon No. [protected] Mob. [protected] I had register my request at 25 Sep 2015 to tata docomo to disconnect connection permanently.Then at 1 Oct i received email regarding my cancellation request is in process. Then around 15-17 Oct i received SMS 770 Rs, so i called customer care regarding this bill so he said Your connection has been restart at 8 Oct... I was shocked i did not register any request to restart my connection... even i didn't received any email regarding connection has been restart.. then again at 24 Oct this problem has been solved by Mehul & Aakash from priority department he said it was our mistake and again he took my cancellation request & said u will receive cancellation request email within 24-48 hours & said now you pay this 770 Rs LAST BILL then u don't need to pay anything this would be your last bill. ... But Now today is 12 NOV and yet i have not received E mail from Tata Docomo that My Connection Has been permanently Cancel... again yesterday again i got email of 359 RS bill... Just had word with Yogesh from priority department he said Madam your connection has been permanently disconnected but we cant sent that kind of mail...This is your last bill after this u will not receive any bill... Really very disgusting service from Tata... These people only take money from you... Poor service Tata Docomo But still hope u will solve my problem !!! Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We would like to inform you that your photon number is disconnected on 6th Nov 2015 with the service request number[protected] which was registered on 21st Oct 2015.
Please be informed that your complaint related to delay in disconnection and billing concern with reference number[protected] is in progress. The same will be updated by 17-NOV-2015.
Regards,
Customer Care
Tata Docomo
We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. We would like to inform you that your photon number is disconnected on 6th Nov 2015 with the service request number[protected] which was registered on 21st Oct 2015.
Please be informed that your complaint related to delay in disconnection and billing concern with reference number[protected] is in progress. The same will be updated by 17-NOV-2015.
Regards,
Customer Care
Tata Docomo
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+91 42 2646 2966
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo