[Resolved]  Tata Docomo — wifi not working, disconnection of services, complaint number :[protected]

Address:	Pune, Maharashtra, 411013
Website:	www.tatadocomo.com/en-in/internet-wired-broadband

Hi,

I always get wifi disconnection and if i call the customer care, the agents there tells that it is planned or tells that agent will visit my place and fix it.
Below is the scenario i am facing for last 6 months

1) agent never visits as per mentioned time, they visit whenever they like and everytime he has visited my place just one hour before that the connection gets fixed and he never finds any error and says everything is working fine. But the issue happens again after 24-48 hrs.

2) they say that it is planned will get fixed in next 2-3 hrs, i have repeatedly said there agent that i need a notification mail or sms from them about their planned outage, so that i can opt for other resources during that time, but i never get any such sms or mail. And the resolution time whatever they provide the issue never gets fixed during that time.

3) its really harassing for me to call them everytime once or twice a week for the network issue. Though i face network disconnection yet they charge me full amount.

4) my recent complain number is[protected], which was said to be resolved by today afternoon, there technical team called me and said that issue is resolved and they want a confirmation from me to close the issue. I said them wait for 24 hrs i will check and confirm, within next hour i faced link down and was not getting internet connection.