[Resolved] Tata Docomo — wifi not working, disconnection of services, complaint number :[protected]
Pune, Maharashtra, India
I always get wifi disconnection and if i call the customer care, the agents there tells that it is planned or tells that agent will visit my place and fix it.
Below is the scenario i am facing for last 6 months
1) agent never visits as per mentioned time, they visit whenever they like and everytime he has visited my place just one hour before that the connection gets fixed and he never finds any error and says everything is working fine. But the issue happens again after 24-48 hrs.
2) they say that it is planned will get fixed in next 2-3 hrs, i have repeatedly said there agent that i need a notification mail or sms from them about their planned outage, so that i can opt for other resources during that time, but i never get any such sms or mail. And the resolution time whatever they provide the issue never gets fixed during that time.
3) its really harassing for me to call them everytime once or twice a week for the network issue. Though i face network disconnection yet they charge me full amount.
4) my recent complain number is[protected], which was said to be resolved by today afternoon, there technical team called me and said that issue is resolved and they want a confirmation from me to close the issue. I said them wait for 24 hrs i will check and confirm, within next hour i faced link down and was not getting internet connection.
Complaint marked as Resolved 2017-11-01 02:53:04
[Sep 27, 2017] Tata DoCoMo customer support has been notified about the posted complaint.
Verified SupportTata DoCoMo Customer Care's response Sep 28, 2017
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Verified SupportTata DoCoMo Customer Care's response Oct 01, 2017
We sincerely apologize for the inconvenience caused to you. We would like to inform you that your concern has been forwarded to concerned team on top most priority. Hence we request you to kindly bear with us in the interim. For any further clarification please feel free to call on our help-desk 1-800-266-1515 or email us on [email protected]
|2 Comments Updated:||Share0Tweet0|