[Resolved] Tata Docomo — Withdrawal of services from Bihar

sk.verma

from New Delhi, Delhi

Address:

Patna, Bihar

My Tata Photon Plus Delhi no [protected] was recharged for Rs 1500 on June 16 for Rs 1500 valid till 14 September 2014, which gives 12 GB data for 3 months. I am currently based at Patna. My photon no was not receiving any signal for last 8 days. My enquiry from the customer care revealed that the company has withdrawn its services from Bihar with effect 1st July 2014. This is cheating as the company did not bothered to inform its customers in any form.The customer care advised me to use Tata Wiz services by making some change in settings of the dongle. That too has failed. I was not expecting this type of poor service and feedback from such a trusted brand.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that there is no complaint regarding network.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.