[Resolved]  Tata Docomo — wrong commitment -[protected]

Address:

New Delhi, Delhi

It gives me immense grief in writing this to you that your customer care services are worst and they are the most unprofessional team of people I have interacted ever. So the story goes like this, I bought a wifi max connection [protected] in April 2014 with advance rental plan of 3499 for three months @5gb per month. Post completion of 3 months I was promised that 5gb per month data pack will continue @INR 650/MONTH. Without even asking or informing me Tata started charging me INR 750 per month for 5GB where as normal plan available for all is 7Gb in INR 750. The pain doesn't end here, it has just started - 3 times I called customer care and following are the details - 1. Executive- Nazeer, 0030 Hrs on 24th Oct 14, confirmation given that he has understood my complaint and is providing a speed booster pack of 2.5 GB and I won't be charged INR 250 for the same, that means it will be waived off. Request no[protected] was given for the same. Request you to please hear the conversation had with this gentlemen, he was a crook and liar. 2. Executive- Bala Krishna, 0045 Hrs on 24th Oct 14, confirmation given that captioned request no is registered stating speed booster pack and waiver of Inr 250. 3. Executive- anup 1330 Hrs on 24th Oct 14, confirmation given no waiver request have been raised only speed booster pack activation request is registered. I feel like cheated and do not expect such things from a company like TATA. Before replying i would urge you to please investigate by listening to recordings of customer care. A highly disappointed customer, Mohit Bhatia [protected]