[Resolved]  Tata Housing — Customer ID - [protected], Flat No. Optima 10072 - Refund of Rs.1,11,000/-

From: Yafa Gadkar Sent: 08 October 2013 21:43 To: 'deepak.[protected]@gmail.com' Subject: Re: Re: Re: Ref.: Customer ID - [protected], Flat No. Optima 10072 Thank you for your prompt reply. I am really surprised with tata housing's pro activeness shown when the customer needs to purchase a tata housing property. All the pro's of the product is highlighted. The follow up's are amazing trying to convince the customer the rates are going to increase and this is the right time to invest. Also the brighter side is shown that one can withdraw the application within 45 days of making the initial payment with less focus on subject to receipt of allotment letter which can happen within two days. Our excitement of being an tata housing member since it's carrying a brand name TATA was so overwelming that we actually missed reading between the lines. I am sure this email would make no difference in the decision taken by Tata Housing. We as a common man are thoroughly disappointed with Tata's rigidness to refund a small amount of Rs. 1, 11, 000/-. From: Ashok Upadhyay, [mailto:[protected]@tatahousing.com] Sent: Tuesday, October 08, 2013 08:21 AM To: deepak.[protected]@gmail.com <deepak.[protected]@gmail.com>; Yafa Gadkar Cc: nandakumar <[protected]@tatahousing.com> Subject: RE: Re: Re: Ref.: Customer ID - [protected], Flat No. Optima 10072 Dear Mr Nagaraj, Greetings from Tata Housing!! We have taken your request for cancellation; we will initiate the process from our end at the earliest. However we will be unable to refund any amount as there will be following deduction: 1) application money gets forfeited or 15% of Sales Price whichever is higher 2) Interest due upon any default 3) All taxes paid and payable to the date of cancellation. We regret for any inconvenience caused. Further for any feedback/request please feel free to write at [protected]@tatahousing.com or call us at 080 – 66478800 quoting your customer identification number [protected]. We will be glad to assist you. Warm Regards, Team – Tata Care Original Text From: deepak.[protected]@gmail.com To: Tata Care ;nandakumar ;Gadkar, Yafa CC: Sent: 07.10.13 13:06:58 Subject: Re: Re: Ref.: Customer ID - [protected], Flat No. Optima 10072 Dear Nandakumar, As discussed with you on this subject, here are our observations: 1. We had put you a mail on 13th Sep requesting withdrawal from this property, as there is a sudden unforeseen family emergency (my father-in-Law is in the hospital), for which we need to divert our funds. Even though we are very keen to own a Tata property (we managed to convince my parents of buying this property, even though they initially had a reservation for it !!), this emergency is forcing us to look at withdrawal, due to requirement of funds. 2. Understand that you prepared the Allotment letter on 9th, with our request coming in on 13th (a matter of 4 days), we received the letter on the 16th of Sep. Now, we made the request only post the emergency coming up. 3. Given Tata Foundation's attention to support personnel needs, request you to consider this as a special request, given that this request is being made as the situation is beyond our control Nandakumar, since you were very supportive during our buying the property, we tried to reach you to discuss this aspect, before we made the request official, but i believe you were also caught up in a family emergency, hence we could not speak. Now, given the situation you were in, we felt that this matter could wait for a discussion with you till you had take care of the situation at your home front We would be obliged & appreciate if Tata Housing can look into our request to support our situation on the personal front. Await your favorable reply, Regards Deepak On Mon, Sep 30, 2013 at 5:25 PM, Suresh Kumar, <[protected]@tatahousing.com> wrote: Customer ID: [protected] Dear Mr. Deepak Nagaraj Greetings from New Haven! Apologies for delay in replying, With reference to your mail, we like to inform you that we are in the process. Request you to contact your sales person, Please do write to [protected]@tatahousing.com or call us at 080–66478800 quoting your customer identification number [protected]. We will be glad to assist you. Thanks & Regards, Team Tata Care Original Text From: deepak.[protected]@gmail.com To: Tata Care CC: Sent: 30.09.13 14:55:03 Subject: Re: Ref.: Customer ID - [protected], Flat No. Optima 10072 Awaiting your reponse for the same. Regards Deepak Nagraj On Tue, Sep 24, 2013 at 12:56 PM, Deepak Nagraj <deepak.[protected]@gmail.com> wrote: Respected Sir / Madam, This is with reference to the above flat No. Optima 10072, 7th Floor, Block No. 10 at Complex, New Haven Bengaluru. Due to some financial issues it looks difficult for us to purchase this property. We have paid a booking amount of Rs. 1, 11, 000/- on 2nd September ’13. As per your terms and conditions if we withdraw the application chances of getting the booking amount back is negligible. We totally understand that Tata Housing abides to the terms and conditions mentioned in the agreement. Hoping that this would be considered as a special case and we get our booking amount back. The delay was because we were trying to arrange for finances and convince our parents that investing in Bangalore is a good decision (We are based out of Mumbai). Getting the refund back would mean a lot to us. We look forward hearing from Tata with a positive and favorable response. Our sincere apologies for the inconvenience caused. Thanking you. Yours sincerely, Deepak Nagraj