[Resolved]  Tata Housing — Non refund on 2.5 lacs

Address:

Mumbai City, Maharashtra

Please find below sequence of events regarding unfair trade practices and committing fraud and cheating under the grab of trust by Tata Housing. I never expect it from brand name like TATA. Quick snapshot · After seeing few adds/hording displayed by Tata Housing in newspapers in Thane I went to see their “Amantra” site at Kalyan, · I was told that Tata Housing has 10:80:10 loan arrangements with Axis Bank and I can apply it accordingly for loan. · I finalised 1 flat in “Amantra” and made it very clear that I would be only interested if I get loan from bank and that to as per 10:80:10 schemes as advice by Tata Housing officials. · On 11 august 2013, I was asked to fill application form and pay 2.5 lacs cheque and it will be deposited only if I get loan confirmation from Axis Bank otherwise my application will not be processed and cheque will be refunded as it is. · 11 August 13, I hand over cheque to Deepti Pathak at Tata Housing Mulund office, (it was absolutely clear that she will not process my application and deposit cheque until I get 10.80.10 confirmation from Axis bank. · 12 August 13, I approached Axix Bank Thane and submitted all relevant document for loan, (Axis Bank manager was not sure about 10.80.10 arrangement and assured me to get back once talk to senior management · 16 August 13, I got loan approval from Axis Bank for 75% loan amount. (They say they don’t have any arrangement with Tata Housing) thus cannot give me loan in that format/arrangement. · Informed was passed on to Deepti Pathak – (Tata Housing) about Axis Bank”s inability to provide 10.80.10 loan facility, She asked me to wait and she will talk to Axis bank on this. · I supposed Tata Housing and Axis bank management spoke to each other for almost 2 weeks but could not resolve the issue. · I was following with Deepti (Sales manager- Tata Housing) for more than 2 weeks as she was the only contact point for me. · 1st September 13, decision was communicated to me that Axis bank can’t offer 10.80.10 loan due to curtain regulations from RBI and I can collect cheque from Mulund office. · As I was traveling out I could not pick up the cheque from their Mulund office, · 3rd September 13, I got SMS from bank regarding 2.5 lacs debit from my bank account · I informed Deepti Pathak about this and I was told it was deposited by mistake by accountant, and the same amount will be refunded to me. · Till 1st of September 2013, all communication was oral and I did not give them any instructions through mail nor received any mail etc from Tata Housing. Its more than 5 months now, I have sent them nearly 30 mails, and received several communication from Tata Housing that they are working on om refund request and I will get refund in 7 days/ 15 days etc, the delay is due to internal processes. (I have all mail communication on this) On 14th January 2014, I received 1 mail from their customer care that my amount has been forfeited and it is as per application which was signed by me at the time of handing over cheque. (I told them NOT to process it unless I get loan confirmation) This is absolutely cheating and not expected from company like TATA. I humbly request you to help me in getting my money back . Ashutosh Deshpande