[Resolved]  TATA Motor — fraud

Address:

Raigad, Maharashtra, 400702

Dear concerned,

Hi my name is rahul rawat i have purchased a tata sumo gold from fortune nerul sales office on 5th sept 2017.

My car no. Is mh46 ba7497. I am facing issue with my car right side wheels alignment wherein the tyres of right side both have worn out.

My car has completed approx 33000 km and i have done my 4th paid service also.

I came to know the issue when i was doing wheel alignment and tyre rotation from outside the workshop since the people dint do the tyre roation on my 4th service which was supposed to be done as they have charged me for the service cost. When asked about the same they told we have forgot to do it you can do it outside. The same is very much mentioned in your owner's manual page no 106 under maintenance and schedule operations that the tyre rotation has to be done every 10000 kms and i was willing to pay for the alignment and rotation.

I had a gear box issue as my third gear was slipping for which the service centre has taken my vehicle and i had instructed them to check about as to how my right side wheel is having problem and worned out

Mr manoj who is my service advisor gave me a call informing that 3 rubber parts of back suspension have gone which needs to be changed and is chargeable approx 1800 rs each as it doesn't come under warranty.

I have asked him that the owners manual page no 104-105 suspension and steering tells that the parts which are broken are checked on 40000 kms and if neccesary are replaced, but my vehicle has only completed 33000 km then why the parts are broken and if broken then why it is not under warranty. Since it is an manufacturing defect and company has to take care of it.

. As per mr manoj tata is not giving approval for the same. I have even spoke to mr narendra (Service centre manager) but till today the issue remains the same.

The very shocking and surprising thing is that i spoke to mr manoj service advisor 1 hour back where he told me that i have done allignment and greasing and now the vehicle is perfect please take it back tyres wont be changed.

That literally mean's he was fooling me before, if i would have paid money for the defected rubber parts which as per him he has repaired now, but how can he repair rubber parts can you let me know?

See i am not willing to pay any money at all because of either manufacturing defect or service issues wherein the advisor would have got to know the issue before hand only if he would have done tyre rotation on my 4th service.

See i am an loyal customer of tata since years i have purchase 2 tata nano, 1 tata safari, 1 tata indigo ecs recently

If this is the kind of service you are giving i will move to other brand.

Last thing is that i am not paying emi's my hard earned money to keep the vehicle in service centre, kindly do the need full.

Thanking you

Regards,
Rahul rawat
[protected]