Tata Motors Complaints & Reviews

I booked car from tata motors and loan was also disbersed but due to an emergency I wanted to cancel it but dealer applied rto registration without asking me and continously harassing me to deliver it and demanding down payment

The Worst has WORSEN..

#tatamotors #hexa #badcutomersupport #worsthasworsen #patheticsupport

My story comes with a heavy heart and disbelief I never thought I would be in a position where I am left with no choice but to take help of social media in order to get some response from TATA, it’s a sad state where I have posted many positive feedbacks and lovely experience of HEXA XTA, I have to admit that those were is mere excitement and now when the actual picture came in front I am deeply saddened.

A few words of my back ground, perhaps I am the oldest fan of TATA in passenger cars starting with their first Indica and then upgraded Indica, followed by Safari storme and now to HEXA XTA. While many o[censored]s may take this as false information so I am even writing the registration number of the vehicles for the verification purposes, perhaps even some TATA guy who is lesser lethargic then the ones who are dealing with me will find time to study the pain.

TATA INDICA : UP14V 6329
TATA SAFARI STORME : UP14CA9667
TATA HEXA : UP14 DJ 3266

Every moment of these purchases I have gone through bad referrals from all my known peoples and some of the typical sentences were.

Don’t take Tata product they are terrible in support..
Don’t keep tata car even one day post three years, else it will show its true colors.
Tata Can only make trucks, don’t buy passenger cars.

I really don’t know why I didn’t listen to them and went on purchased TATA cars throughout my life because of many obvious reasons as you all know being supportive of INDIAN company.

This belief and trust of mine has shattered and I have suffered a lot, all troubles of Indica were ignored because let’s give them chances they are new and will gradually improve the platform, promises of SAFARI quality were told to me by the dealer sales team now that TATA is using the expertise of Jaguar and Land rover so be assured of it, however I had huge trouble of AC. Let’s keep the story short and come to current one.

I purchased my HEXA XTA vide number UP14 DJ 3266, on 26 September 2017

March 7th 2020 I found that there is a minute cracking sound when I switch in the AC, out of my aged experience with TATA it was clear that might be a fuse or some issue which I will get it addressed when I visit the workshop. However I did call their customer care 1800 no of 15h March and updated this, I was advised to visit the nearest dealership, one more thing usually we keep the number of workshop people whom we get our cars serviced regularly, in my case it was concorde motors Patparganj but they have shut down shop, so I complaint to their toll free number and these people act like a bot with typical answers.

Thanks to CORONA I couldn’t go to workshop but I was abit relaxed that it was announced that car services shall be extended.
Another major factor was my job comes under essential services and hence I was given an ePass for movement during corona, the ePass needed a car number and it to be pasted on windshield hence I used my other car and HEXA was idle at home as I cannot use both the cars during corona.

I took my HEXA to SAGAR MOTORS Noida on 13th October and I was told that the AC compressor has gone….

The chain of pain started from the same day..

Let me be very clear here that I am not posting this message to save my few thousands but to make people aware the torture I have gone through.

I decided to approach the correct forum which is customer care centralised email, regional manager customer care, dealership all in loop and decided to escalated the request to higher authority if the action is not taken, to my surprise the BEST LETHARGIC TEAM OF Tata Motors didn’t even tried to contact me except the emails which has come from dealership end proposing me discount in repairs.

Can you believe that ?? I now realise that why my friends were opposing going to this brand and also had various apprehensions. All were true..

A 20 Lakh car, meter ticking 47000 Kms only, always serviced on time from dealership has AC compressor gone. And the TATA Support team didn’t even have time to respond, the answer from dealership end is three years have been passed and we guaranteed your vehicle till three years.

Wow, perhaps they didn’t know that the AC compressor of any car be it, has a minimum life of ten years, I would have accepted their arguments if the vehicle would have run more Kms or their might not be CORONA which has forced me not to come out.

I am not surprised now by Tata Motors out of their attitude in taking this case forward. I also heard that we took the case to proper forum of customer care and they rejected.

Rejected ??? as if I am begging for a discount, I just want them to accept the fact that their best CAR HEXA XTA AC compressor can go off in three years and few days.

Just accept this fact that you have fooled us by the name of inheriting jaguar or land lover legacy while selling tata cars and it is nothing but a piece of [censored] which won’t work even 10 days after 3 years.

I will gladly junk this away, but answer this publicly and accept this, you made mockery of me by not following the peoples recommendation not to go for TATA BRAND.

YOU CAN CHANGE THE SHAPE AND NAME OF YOUR PRODUCT, YOU CANNOT CHANGE YOUR ATTITUDE IT HAS WORSEN FROM WORST.

Why should I alone enjoy the humiliation, dear tata motors, please prove that whatever I am saying is not correct or face the firing. Of course I will take you to consumer forum but first taste the social media.

#tatamotors #hexa #badcutomersupport #worsthasworsen #patheticsupport

My tiago ignition key complaint found within 2 years 3000km run..but it was out of warrnty vehicle warnty expired after only 30 days..but tata not accepting replace in warranry..very bad service..no quality in parts.aftr 2 years vehicl get complaints.i lost the trust in tata.
Kl18 w 516

I have faced problem regarding my tatatiago xza MH 14 GS 5194 yesterday 26/10/[protected] my complain number
I have faces similar ishue back to back 4 times and also i didn't got my RC still yet when i took it from panchajanya motars bhosari . May i know your valid reason after complaint i still didn't got any response from your side . Thought i was near by service center and showroom !! Is this your service . I am highly disappointed from your service i didn't got any service last night . Call center supervisor Ranjeet behalf of him i left the car over night and walked away home by 1:45 pm .

Car owner
Ashitosh santosh jadhav

Dear Sir
Shockers of my vehicle got damage with only 13500 km run of vehicle.
Vehicle Reg no UK-06-AQ-8498
Yr of Mfg 2017.
1) With this low km run there should be no damage.
2) Dealer at Rudrapur charging exorbitantly.
3) Local mechanic says mounting damage, but individual spare not available.

Certainly a defect, which customer has to bear, since it is out of warranty.
Regards
Virat Seth
M:[protected]

After purchasing my tiago, I planed to gift Nexon to my wife, so i booked a vehicle on Indira S Samaya name, from JV motors Sangli, Maharashtra. On 22nd September 2020, I gave a cheque of 50k for booking, and I said rest of the amount I will pay through cheque at the arrival of vehical, cause I don't need any loan for that. I was assured by Mr Swapnil torne ( [protected]) Mr Prakash ( [protected]). At the time of booking, Mr Torne was saying sir, please give one more cheque of 3 lakhs, so I can give your vehical to you in 10 days, for which i denied. Then they assured me that I will get my vehical till 10th October 2020, then second promise was made to me 15th October 2020. Then 3rd promise was made that vehical will be given till 25th october 2020. ( I have all the voice recordings of the things that I am mentioning ). Today morning I called Mr Prakash and asked him, he said he will check the status of my vehical, and I can cancel the vehical if I want, actually I only said to him if you're fooling me, I would like to cancel my vehical. First I purchased years back, tata indica, now I have a tiago MH31FA5484, all the vehical regular are going to showroom service station for getting serviced, I referred to many people the Tata vehicles. But now Tata has fooled me, thanks for such a worst service provided by you to your genuine come back customers. Today I will not only cancel the vehical, but will sell out all my other Tata vehicles. And will go for some other reliable trust worthy brand, where I can get a satisfaction of geniun and honest customer towards that brand. Please stop cheating and fooling, for so many years I had trust in your company eventually I lost it all.
Regards
Sameer S Samaya.
Please check the attachments

I Have been Purchased a Tata Altroz Petrol From Monalisha Motors, Angul OD19R8788 On 29.06.2020 But Car some Technical Issue .Many Times LCD Hang, when car Running in Rough Or Humps or in Highway Some Sound From Dicky /Boot it's too much irritating also some sound in dashboard, Engine Sound After Two Months Car Horn Not Working When I Have been Complaint Against That showroom during service Period Some Problem Not To Resolve My Issue .
Prafula Kumar mishra, samal Barrage, Talcher, Angul
[protected]/[protected]

My tata Nexon is two years old, many places over body of the vehicle painting has bubbling and rusting issues, it looks like a second hand vehicle, lot of embarrassment is being faced by me.

Dear sir I kumar utkarsh booked a nexon xz+ dt petrol on 24th September 2020.in shanker motor patna. It's now more than a month had gone.I do not know when I get the car.I need to know the specific date of delivery from your end because dealer says as soon as he get the car from TM factory he will deliver.google says waiting in patna is 30 days.please tell the date of delivery to me. My no[protected]/[protected]

I have booked tata nexon XZA+ from Pune, Bafna motors on 19th August 20.
Today 24th October 20, I still haven't received my car.
It was said 4-6 weeks but right now i am on going to 10 weeks.

Really disappointed by the time taken by tata nexon late delivery.

My Tata Tiago which was bought in March 2019 runs approximately 3500 KM provides only average 9.4 km per litter milage against companies claim 23 km per litter. This is a clear case of misleading buyer with false information by tata motors. It is a real scam. I feel that I'm cheated by tata motors with their false claims regarding milage of tata tiago which is no where near 23 km per lit as per their claim. Being a low middle class buyer this kind of low milage is making a big hole in my pocket. I think it is a faulty car and tata should replaced the same or buy back with reasonable price as it never be sell in open market carring a milage tag 9.4 km per litter. My car number is WB 12 AX 8369.

I have booke an Tata Harrier XZA+ DT RED & BLACK on 29th September of 2020. On booking time DION AUTOMOTIVES BHUBANESWAR (ODISHA) to deliver my car by 19th of October but due to some personal reasons I have asked them to extend my delivery to 25th of October as it is the eve of Dusshera. They committed me of the delivery but cheated me with selling my car to any other. When I asked them they replied me it’s an order froM TATA MOTORS that you can’t keep a TATA HARRIER with you for more than 7days. I asked them what about the promise of TATA and your company replied me back in front of money there is no place for your emotions. I have deposited 30000 on booking. I was to exchange my old car and have given them on 16th of this month.
As I know that I will get my new car on 25th of this month.
Sir on 25thOctober is a special day for all o[censored]s and specially for Hindus. They denied to give me the delivery. When I visited the showroom I was made seat for more than an hour to meet GM of the showroom and when finally I met him the person in front of me was a very bas...d person who even don’t know how to get behave with a customer. That person did the mistake by selling me cr to another fur just instant money and was talking to me in a very arrogant manner such as he or his company hasn’t done anything wrong me. They took my old car without any paper work and said me we will give it tomorrow but when I asked for papers tomorrow replied sorry sir our staffs are on leave due to COVID-19. God knows what they would have done with my car in these seven days. I cancelled my booking with them and informed them to return my booking amount and car and they very easily retuned my car and said me to wait 3 to 4 days for booking amount refund. I feel they might have done something wrong with my car and it’s the planning to just cancel the booking by doing something wrong with my car.

I Was very much surprised with their behaviour in booking and behaviour on cancellation of my car.
They played with my Emotions and feelings.

After corona as every Indian I was also wanting to go for Swadeshi (inspired by our Honourable Prime Minister shri Narendra Mosiji and the Respected chairman Of TATA group Mr. Ratan Tata sir but I am really disappointed with DION AUTOMOTIVES group.

I have cancelled my car with Dion and tried somewhere else with another dealer and if I get failure to get it by 30th of this month will go for any other company such as MG or KIA but not TATA coz having faith on TATA’s dealer and TATA will no more be so easy for me to do. I have cancelled this only for the worst behaviour of GM and the sales person Mr. ROMI PATTNAYAK who cheated me and my feelings.

Their behaviour was terrible...
MOB:- [protected]
Email address is : smartmitesh.[protected]@gmail.com

I am wating for your positive answer
Thanking you
Mitesh Gupta

Please help as commitment date is passed & we waited for more than three-four weeks for our new cars TATA NEXON XZA+(P), Daytona Grey & now dealer is saying that vehicle billing not done yet.
As per them billing is not process by TATA motors & dealers cant do any thing regarding this.

At time of booking dealers persons told be that it will be delivered by 17th OCT 2020, till 16th as per them it will be delivered by time & they working for that but till date i didn't get vehicle delivery.

Now, as per dealers if billing will be done than it will be delivered after Dussehra festival or till Diwali festivals.

Why dealers not told us actual scenario regarding vehicle delivery at time of booking, as due to them we have to suffer.

I got a job offer from tata motors, then they told, you are selected now you have to pay 12000 rupees and then you can join from 30/10/2020 at cochin. i send 5650. name of the person sanjay sharma ([protected]). kindly infom me via email.([protected]@gmail.com).

I really not satisfy with your car tata nexon xz
beacuse from the date 21 may 2020 purchased this car, CAr no. BR29AJ0470 so many fault from this car.. now new issue come again... i regularly service from your service center name URMILLA AUTO MOTOR SIWAN BIHAR.. this service center not done appropriate service what a need of the CAR.. plz take neccesary action against my complain..

My booking is done on 12th of Oct 2020. On booking time Harsolia motors Gandhinagar .gujarat has given me promise to delivered my new Tata Tigor xm white color on 19th of October. And at booing time their behaviour is best. I have deposited 30000 on booking. I have also exchange by old car and I have given my old car to them on 14th of this month.
As I know that I will get my new car on 19th of this month.
Respected Sir on 19th October is a special day for me but they do not give my delivery

Than I have deposited 1 lack more on 14th of this month
For new car my loan is also approve.

They did not give me car on 19th of this month
So I have request them to deliver my car on 23rd of this month

But they do not give any specific answer to me

I really feed up
They are playing with Emossion
After corona as Indian I want to go for Swadeshi ( inspire by The TATA group and Honorable Mr. Ratan Tataji) but I really disappointed with Harsolia group
Plz manage my car.
They do not give any answer.
Their behaviour is so rude..
My number is [protected]
And my email address is : [protected]@yahoo.com
Plz do something

I am wating for your positive answer
Thanking you

I bought a Tata Harrier on First January and I have complained many times about the brake problem in this vehicle from the beginning, but till now I have not found any solution due to which I am very upset, please tell me what should do.
And apart from this, there is a very loud sound in the car, I have been complained about it many times and till now I have not found any solution.

We have booked Tata Altroz XE Rythm in Venkataramana Tata Motors on September 26th. Still we have not received any update about expected car delivery date and other details. We have done many followups still no proper information from dealers.

Dear Tata Motors Team,
I am writing to you regarding the poor annual maintenance services provided by Rudra Motors (Tata's authorized service center in Pune).
We as a customer buy Tata's products, from salt to jewelry to investment to cars, because we trust Your brand. Irrespective of the name of the store or service center, we go there because we trust your brand. However, the recent events have dented the credibility of Tata Motors' service centers.
I had asked for pick up and drop service on 19th October 2020. After pick up the maintenance executive called me and I had clearly mentioned that there is no issue with the car and it just needs regular maintenance.
Issue 1: I was given a tentative estimate of 6500+ taxes over call. When I queried about the break-up, I was told over 2, 000 inr as labour cost hence higher maintenance. Plus change of oil filters and lubricants, though the car has limited run in last 1 year (less than 400 KMs). Though I felt the maintenance on higher side for Tata Tiago, but still I agreed as it was the annual maintenance.
Issue 2: I had clearly mentioned that the car needs a proper wash, as it has been parked for over few months as I did not drive out due to Covid-19. I got a call on 20th October from the maintenance supervisor stating "I have put the car for washing, and it will be delivered after 2pm same day." However, when I received the car, no cleaning or washing was done. You can see the attached photos of the car received post delivery at my place. But I was charged for the same. When I talked to the supervisor, he lied that he had himself supervised the car wash and it is not possible that car has not been washed.
Now, I doubt that whether the parts have been replaced at all or was I charged INR 5, 800 without even changing the filters and lubricants?
I am not sending my vehicle again to Rudra that's for sure. Secondly, I would like to take this up with Tata Motors' higher authorities because when I purchased the car I was promised excellent car services across any Tata Motors authorized center.
I am sure neither I am the first customer nor I will be the last who feel cheated by your service centers. Please understand it is not about car wash which was never done or the higher amount charged. It is about the trust we have on Tata Motors which has been severely impacted now.
If such type of customer services are provided, I wonder, what difference remains between a Tata's authorized center and a road side service center?
I don't know if my concerns will be addressed or will fall in to deaf ears, but I am sure, my car is not going to Rudra Motors anymore.
Thank you
Gauraw

Dear SIr,

I have booked TATA Nexon XZ plus petrol variant in "foliage green" colour from SAB Motors pvt ltd from tata car dealer at patel nagar ghaziabad on 14th september 2020 and i was committed to get delivery on 20th October 2020 in the auspicious week of navratri but now dealer is unable to deliver on time and telling me to take another colour.
I have also paid Rs. 1, 11, 000/- in advance and now they are not able to deliver me the committed colour and product in time and telling me to take another colour.

I just wish and expect to get my demanded colour and product in time i.e, before 24th of October 2020.